About Gladly
Gladly is a customer service AI platform that enables commerce brands to deliver radically personal, concierge-level support at scale. The platform unifies voice, email, SMS, chat, and social messaging into a single lifelong customer conversation stream, replacing legacy ticket-based systems. Its customers include leading retail and consumer brands such as Crate & Barrel, Ulta Beauty, Nordstrom, and Allbirds.
Company details
Funding
Total raised
$211.2M
Last stage
Growth
Investors
Founders
Joseph Ansanelli
Serial entrepreneur and co-founder of Gladly, focused on reinventing customer service with people at the center. Previously served as CEO of Gladly.
LinkedInMichael Wolfe
Co-founder of Gladly and experienced B2B software entrepreneur with multiple successful exits. Serves on the boards of several companies.
What happens next.
No applications, no recruiter spam. Just the intro.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
I pitch you to the company
I write the intro, send it to the founder, and handle the back-and-forth.
A meeting lands on your calendar
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.