About Hook
Hook is an AI-powered customer success platform for B2B SaaS companies that predicts revenue growth, identifies high-value customers, and helps reduce churn. It generates tailored playbooks for at-risk accounts using product usage, conversation history, and external signals, and automates CS team workflows such as renewal notifications, expansion outreach, and risk escalations. Hook's platform enables customer success managers to proactively protect and grow revenue from existing customers without manual data-gathering.
Company details
Funding
Total raised
$16M
Last stage
Series A
Investors
Founders
Firaas Rashid
Before founding Hook, Firaas Rashid was CTO and Head of Customer Success (EMEA) at AppDynamics, scaling ARR from $170M to $550M in 2 years. He was previously a Director of IT at Credit Suisse.
LinkedInGaurav Sharma
Gaurav Sharma founded Hook, an AI-powered music remixing and mashup app that enables fans to create and share remixes while ensuring artists retain ownership and control.
Simmi Singh
Previously worked at Spotify and JioSaavn.
What happens next.
No applications, no recruiter spam. Just the intro.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
I pitch you to the company
I write the intro, send it to the founder, and handle the back-and-forth.
A meeting lands on your calendar
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.