The omnichannel AI agent platform for delightful customer service. Now with Trust OS.
Sendbird is the omnichannel AI agent platform enterprises choose to elevate customer experience, by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. Combining omnichannel AI and a battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands.Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.
Total raised
$218.0M
Last stage
Series C
Investors
John S. Kim
Co-Founder & CEO of Sendbird (YC W16). Building Delight.ai — the best-in-class AI agent platform for customer service. Sendbird is the world's #1 conversation platform with 300M+ MAU. Founded Paprika Lab (social gaming, acquired). Korea’s all-time #1 Unreal Tournament champion. CS Engineer who likes brain, deep tech, & complexity. • Personal website: https://positivetenacity.com • IG: https://www.instagram.com/dosh
LinkedInForest Lee
Co-Founder and Head of Design at Sendbird. Oversees design strategy and execution.
Harry Kim
Co-Founder and Chief Architect at Sendbird. Previously Co-Founder and CTO at Sendbird, Technical Director at Paprika Lab, and Software Engineer at GREE Korea. Background in Computer Science from Monash University.
LinkedInBrandon Jeon
Co-founder & Head of Developer Experience and Quality Engineering at Sendbird, the conversations platform for mobile apps.
LinkedInNo applications, no recruiter spam. Just the intro.
A few questions to make sure this role is the right shape for you. Two minutes.
I write the intro, send it to the founder, and handle the back-and-forth.
John S. Kim
Co-Founder & CEO of Sendbird (YC W16). Building Delight.ai — the best-in-class AI agent platform for customer service. Sendbird is the world's #1 conversation platform with 300M+ MAU. Founded Paprika Lab (social gaming, acquired). Korea’s all-time #1 Unreal Tournament champion. CS Engineer who likes brain, deep tech, & complexity. • Personal website: https://positivetenacity.com • IG: https://www.instagram.com/dosh
LinkedInIf they’re a yes, I book the chat. You show up — that’s the whole job-hunt.