About the role
About the Role
As a Collections Specialist, you'll deliver a genuinely great experience to customers taking their first step toward financial fitness by resolving past due accounts. Our Customer function is customer-obsessed by design, and you'll be an integral part of the global Customer Experience team that has earned more than 2,400 five-star Google reviews, making InDebted the highest-rated company of its kind in the world.
Work rights. Full working rights in the United States required; we're not able to sponsor a visa for this role.
What You'll Do
- Engage customers primarily through outbound and inbound calls, supported by digital tools, to help resolve past due accounts
- Negotiate clearly and confidently, following the payment hierarchy: payment in full, then settlement, then payment arrangement
- Work through stalls, objections, disputes and complaints in line with company policy and regulations
- Listen closely to each customer's situation, clarify the issue, and explain the best path forward
- Partner with your Team Leader to resolve escalated cases
- Meet scorecard targets while living our InDebted values
- Follow all applicable laws, regulations, policies and procedures
What You'll Bring
- At least three years of recent collections experience
- A track record of strong performance in collections
- Excellent written and verbal English communication
- Empathy balanced with a results-oriented approach
- Strong negotiation skills, including handling stalls, objections and disputes
- Experience with collections management systems (e.g. FACS) and dialer platforms
- Comfort navigating web-based tools
- Flexibility to work eight-hour shifts, including occasional Saturdays
- Self-motivation and resourcefulness
- Experience working in a fast-paced team, collaborating virtually with a US-based team
What Success Looks Like
A few months in, you're consistently hitting your scorecard targets, customers describe your calls as clear, respectful and genuinely helpful, and your Team Leader trusts you to manage escalations with confidence.
About InDebted
InDebted develops a cloud-based debt collection software designed to offer tailored debt management tools. Its cloud collections platform leverages machine learning to understand consumer preferences for servicing overdue accounts and provides Application Programming Interfaces (APIs) to link to customer account systems, enabling small and medium businesses to get flexible payment options.
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Job details
Location
United States
Funding
Total raised
$130M
Last stage
Series C
Investors
Founders
What happens next.
No applications, no recruiter spam. Just the intro.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
I pitch you to the company
I write the intro, send it to the founder, and handle the back-and-forth.
A meeting lands on your calendar
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.