Customer Success Manager

Customer Success Manager, UGC Campaigns | Careers at Launchpoint Launchpoint Solutions Canvas UGC Creators post for your brand at scale Performance UGC Creator ads paid on GMV and ROAS Case studies Resources Blog Rate Guides Duplicate Video Checker For Creators Developer Docs Careers Login Book demo Solutions Canvas UGC Performance UGC Case studies C4 Energy Dr Pepper New Era Gopuff Breakaway Explore Blog Rate Guides For Creators Careers Book demo Login All roles Customer Success Manager, UGC Campaigns Run some of the largest creator programs in the world, for brands that expect paid-media rigor. Team Customer Success Experience UGC campaigns Type Full-time Location New York City Schedule Onsite, 5 days a week Salary $70k – $100k Apply About Launchpoint Launchpoint runs creator campaigns end to end: sourcing, briefing, review, tracking, and payouts. Brands like Uber, Capital One, Kalshi, Dr Pepper, and Higgsfield use it to put hundreds of creators to work at once and see exactly what each video did. More than 160,000 verified creators are on the platform.

The role You'll own a book of UGC campaigns from kickoff to results, at a scale most campaign managers never see: hundreds of creators live at once, for brands that hold creator content to the same standard as their paid media. You sit on both sides of the table. With the brand, you turn a goal into a plan and answer for the outcome. With the creators, you coach until the content performs. This is a hands-on role for someone who has run creator programs themselves and wants to run much bigger ones.

What you'll do Run UGC campaigns end to end for a portfolio of brands, from kickoff through results and renewal. Brief creators and coach them directly until the content works. Keep very large groups of creators on standard and on schedule. Be the brand's main point of contact: set expectations, report results, and say plainly what is and isn't working. Find what is winning and scale it while the window is open. Bring what you learn back to the product team.

What we're looking for Hands-on experience running UGC or creator campaigns day to day, not just overseeing them. You've briefed and coached creators directly and can tell a good hook from a bad one in three seconds. Experience managing the brand side: expectations, reporting, and hard conversations. The ability to run many campaigns and creators at once without dropping details. Fluency in short-form platforms. You know what is working this week. Clear, direct writing.

Nice to have You've built and coached campaigns that reached tens of millions of views or more. Campaign experience in tech, AI, or crypto. Experience growing accounts through renewals and expansions.

Compensation $70k – $100k base salary. Where you land in the band depends on experience and the scope you take on.

Benefits Unlimited PTO Health insurance Apply for this role. Customer Success Manager. It takes about a minute. First name Last name Email Phone Optional LinkedIn Optional Website or GitHub Optional Resume Choose file PDF or Word, up to 4 MB Are you legally authorized to work in the United States? Yes No Will you now or in the future require visa sponsorship? Yes No Can you work onsite in New York City five days a week? Yes No Submit application Application received. Thanks for applying. We read every application and will be in touch if there's a fit. Launchpoint Creator campaigns that run themselves, from sourcing to payouts. Book demo Solutions Canvas UGC Performance UGC Customers Higgsfield Uber Kalshi Dr Pepper C4 Energy All stories Resources Blog Rate Guides For Creators Developer Docs Company Careers Legal Terms of Service Privacy Policy © 2026 Launchpoint. All rights reserved.