About the role
About the role
Inlet is building AI software for law firms, starting with timekeeping. Lawyers spend hours reconstructing their work in 6-minute increments (spoiler: they don’t like doing this), and firms lose meaningful revenue when billable time slips through the cracks. Inlet helps attorneys capture more of their billable work automatically and spend less time on manual time entry, and we give firm leadership better visibility into how work is getting done. And we’re growing fast: our revenue is doubling every 3 months.
We're hiring a Founding Customer Success Manager to make sure every law firm that tries Inlet becomes successful with it. You'll own customer success, working directly with attorneys, paralegals, and law firm management to onboard new customers, run pilots, train users, resolve issues, and turn customer learnings into repeatable systems.
This is our first customer success hire. You'll report directly to the founders and will help define what great customer success looks like at Inlet from the ground up.
Why this role is critical
You'll directly unlock growth
We're getting more and more law firms into our pipeline, and customer success is the bottleneck. Lawyers are busy and tough to get time with, but they love Inlet once they use it. That creates a fun, high-leverage challenge: if you can get firms through pilots, help users build a new habit, and make adoption repeatable, you will directly impact how fast Inlet grows.
You'll own the most important moments in the customer journey
Law firms only adopt new software when they understand it, trust it, and feel real value quickly. You'll own the pilot and onboarding experience that gets users to that point, and our growth is limited by how well you execute that motion.
