Marketplace Operations Analyst (remote in Armenia)

requirements for eCommerce initiatives: listings, checkout flows, entitlement logic, pricing models, and integration changes. Produce BRDs, user stories with acceptance criteria, process maps, and data flow diagrams that Engineering and QA can act on without clarification loops. Map end-to-end data flows across the commerce stack — Webstore → NetSuite ERP → AWS/Azure metering APIs — and document integration gaps with proposed solutions. Serve as the subject-matter expert on AWS and Azure Marketplace technical

requirements: metering, SaaS contract integration, and private offer mechanics. Reporting & Cross-functional Collaboration Produce weekly and monthly status reports for Business Apps & Integration leadership, Finance, and Sales — covering channel activity, launch status, fulfillment health, and key commerce metrics. Build and maintain dashboards (Looker / Snowflake / Google Sheets) tracking GMV, conversion, average order value, fulfillment SLA, and entitlement activation. Act as the primary coordination point with Finance — align on order volumes, entitlement provisioning, and period-close data

requirements. Partner with Sales to provide marketplace deal analytics and fulfillment visibility that supports pipeline reviews and forecasting. Document and maintain SOPs for recurring commerce operations: listing updates, promo setup, refund processing, and entitlement provisioning. Must-have 2+ years in a business analysis or project coordination role covering digital commerce, SaaS licensing, or cloud marketplace channels. Hands-on experience with AWS Marketplace or Azure Marketplace — listing management, private offers, metering, or SaaS contract mechanics. Proficiency with Jira for project tracking and Confluence for documentation. Experience with BI and data warehouse tooling (Looker, Tableau, Snowflake, or equivalent) — able to build and maintain reports independently. Strong written communication: SOPs, status reports, BRDs, and stakeholder emails produced independently and on time. Comfort working across time zones in a fully remote, async-first environment. Nice-to-have Familiarity with WooCommerce, Stripe, or similar eCommerce platforms. Exposure to ERP or financial systems (e.g. NetSuite) from a reporting or order-management perspective. Experience in QA or UAT coordination — writing test cases, managing cycles, driving sign-off. Exposure to AI tooling for workflow automation — LLMs, prompt engineering, or no-code AI integrations. Understanding of Kubernetes, container, or cloud infrastructure product categories. PMP, PMI-ACP, CBAP, or equivalent certification. What does Mirantis offer you? - Work with an established Silicon Valley leader in the cloud infrastructure industry; - Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies; - Be a part of cutting-edge, open-source innovation; - Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued; - Professional development and training; - Attend conferences and working groups; - Company outings, happy hours, hackathons, and tech talks; - Receive a competitive

compensation package with a strong

benefits plan. It is understood that Mirantis, Inc. may use automated decision-making technology (ADMT) for specific employment-related decisions. Opting out of ADMT use is requested for decisions about evaluation and review connected with the specific employment decision for the position applied for. You also have the right to appeal any decisions made by ADMT by sending your request to [email protected] By submitting your resume, you consent to the processing and storage of your personal data in accordance with applicable data protection laws, for the purposes of considering your application for current and future job opportunities. We are a  Leader for Container Management  in G2 (#2 after AWS)!

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