About the role
Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.
About
the Role: The Director of Learning & Development will build Stord's enterprise learning function from the ground up. This is an exciting opportunity for someone who thrives with autonomy, moves quickly from idea to execution, and partners closely with department leaders to deliver training that drives real results. Stord operates at the intersection of technology and high-growth commerce - our teams need to onboard fast, ramp to productivity quickly, and stay sharp as our product evolves. This role owns that. The near-term focus is building enterprise onboarding programs for new hires, creating scalable training tracks for employees joining through acquisitions, and establishing the systems that will carry the function forward. Success is measured by time-to-productivity, engagement, and retention. Long term, this role is the foundation for a broader organizational development function at Stord - and a real opportunity for the right builder to grow into the function they create. What You’ll Do: Build the Foundation: Design and implement a centralized L&D framework for Stord's enterprise teams, establishing the governance, standards, and systems to ensure consistent, repeatable training delivery. You'll own Workday Learning, define best practices, and serve as the internal expert on how learning gets designed and delivered at Stord. Own & Evolve Onboarding: Stord has an onboarding foundation in place — your job is to continuously improve it as the business scales. That means sharpening the experience, tightening consistency across teams and locations, and accelerating productivity ramp so new hires (including those joining through acquisitions) reach full contribution faster. You’ll partner with department leaders to create and update content, ensuring every new team member has a clear, consistent path from day one to fully productive. Partner Closely with Department Leaders: Collaborate with department heads and subject matter experts to identify skill gaps, develop relevant content, and keep training current as the business evolves. You'll operate as a trusted partner, not just a content producer, helping leaders think through how to build capability on their teams. Measure What Matters: Define and track KPIs that prove the value of learning programs, including time-to-competency, knowledge retention, and training completion rates. Use data to continuously improve what's working and cut what isn't. Build a Functional Training Team: Create and lead a training team dedicated to functional training across Sales, Customer Experience, and Product to support a scaling organization focused on quality and standardization. You’ll define