About the role
Onboarding Specialist About Cherry Started in 2019, Cherry is an extremely fast growing FinTech that has built the simplest, fastest, and most inclusive Buy Now, Pay Later solution for medical practices such as dentists, medical aesthetics, veterinarians etc. Cherry enables medical practices to treat more patients by making their services more financially accessible. Cherry was founded and is led by Stanford entrepreneurs with a previous successful exit and backed by an all-star lineup of investors such as Kleiner Perkins and DCM.
About
the Role We are looking for a Customer Onboarding Specialist who will be on the front lines to set up our customers for success with our cutting-edge financing platform. The Customer Onboarding Specialist is a crucial member of our sales organization and onboarding team, and owns each new account for 30 days. The position is mission critical to the value we provide our end users.
Responsibilities Deliver best in class training to our customers Prepare before calls to ensure Cherry implementation is efficient and practical Deliver engaging narratives based on past customer successes to build initial momentum and excitement for Cherry Leverage various softwares to effectively conduct a meaningful onboarding experience Maximize customer usage of our platform in the first 30 days Introduce and optimize Cherry marketing and placement with merchant partners Provide customers with best practices and materials to increase their revenue and usage of Cherry Provide critical feedback to our internal teams
Qualifications 2+ years of experience in a customer-facing role Developed passion for the customer experience Exceptional verbal and written communication skills Strong ability to connect interpersonally with others Comfortable working with various software platforms Adaptable and proven ability to troubleshoot on the fly Problem solver with a can-do attitude and a high attention to detail
Bonus for experience with sales, customer success, or account management
Compensation Package $87k base pay $33k uncapped on-target commission Generous equity grant Medical, vision, and dental
benefits Fully remote company Summer and winter company retreats Cherry provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
About Cherry
Cherry is a payment solutions company that offers fast and easy payment plans for medical practices. It helps medical providers treat more patients by offering the best "buy now, pay later" solution with high approvals, low cost, and a seamless experience. The company was founded in 2017 and is based in San Francisco, California.
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Job details
Salary
$87,000 - $87,000
Location
Remote
Funding
Total raised
$212M
Last stage
Series B
Investors
Founders
Charles Mourani
Co-Founder & CTO
What happens next.
No applications, no recruiter spam. Just the intro.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
I pitch you to the company
I write the intro, send it to the founder, and handle the back-and-forth.
A meeting lands on your calendar
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.