About the role
About Triomics
Triomics builds AI-powered clinical workflows for oncology care and research. We partner with leading cancer centers and health systems, deploying deeply integrated solutions that require both deep technical integration and clinical adoption. We’re scaling quickly and building the team that will define our next chapter.
The Role
We’re hiring an Account Manager to be the owner of the relationship with our customers. This is a customer success and account ownership role—not a quota-carrying upsell seat. You will be the single most informed person on the health of your accounts, from the moment a deal closes, through integration planning and go-live, and into perpetuity.
You will be the quarterback of the Triomics customer experience: the project manager who coordinates our internal teams and the customer’s teams to accelerate integrations and go-lives, and the proactive operator who keeps a constant pulse on adoption, value realization, and account health long after launch. You’ll work hand-in-hand with our Forward Deployed Engineering (FDE) team and our Clinical Navigators, pulling in FDEs to tune the AI pipeline and platform to customer-specific needs, and Navigators to supplement end-user training, so that every account gets the most out of Triomics.
Our users are clinicians: physicians, nurses, and clinical research coordinators (CRCs). The best person for this role speaks their language, understands their day-to-day, and earns their trust quickly.
What You’ll Do
Own the end-to-end customer relationship
- Serve as the primary point of contact and trusted advisor for your accounts from closed-won through go-live and into steady-state—the “mini-CEO” for your book of business
- Build deep, durable relationships with customer stakeholders across clinical, research, IT, and administrative functions
