About the role
*This role is in-office in Lehi, UT. Do not apply if you are not willing to work in-person in Lehi, UT
TLDR:
We’re looking for a Product Support Lead to interface with customers, document Zaymo’s product, and recommend product direction while staying on top of day-to-day customer support operations. This is a high-impact role where you’ll act as the voice of the customer, the only steward of our knowledge base, and a partner to product as we scale.
You’ll work directly to the CEO and single-handedly take on the support function from an already successful place. If you want to join a fast-growing startup, shape the support function from day one, and quickly grow your influence over time, this is for you. This role can turn into a role in product or customer experience as the company grows.
What is Zaymo?
At Zaymo, we’re building the future of ecommerce communication. We help brands turn email into a shoppable, personalized experience with no engineers required. Tens of millions of shoppers interact with Zaymo-powered emails every month.
Zaymo is backed by investors like Y Combinator, the co-founder of YouTube, and others.
Read more about working at Zaymo here.
Why Zaymo
- 🚀 Rapid Growth: We went from $1M to $3M in ARR in the last 11 months
- 🛠️ Excellent Team: Ex. Harvard, Cornell, Nasa, Route, Weave (YC W14), Levo (YC S22)
- ⚖️ Great risk-reward profile: $3M ARR means it’s early enough to ride a lot of growth but late enough there is repeatable success and lots of momentum
What does the role look like?
- Owning all of the customer support experience after a customer is live
