Solutions Architect

Innovation Architect - Sydney | Miro Careers Our Story People How we hire Teams Engineering team Design team Product team Customer experience team Locations Life at Miro Open positions Menu Our Story People How we hire Teams Engineering team Design team Product team Customer experience team Locations Life at Miro Open positions Home Open positions Vacancy Innovation Architect Department: Customer Experience Locations: Sydney Job Requisition ID: JR001881 Apply now

About

the Team The Innovation Architect sits within Miro's Professional Services organization, specifically inside the MOST (Miro Optimization Services & Training) program. MOST is Miro's subscription-based PS offering for enterprise customers. Each customer gets 240 hours per year to work with Miro experts on designing, implementing, and scaling how their teams collaborate. Innovation Architects work alongside Customer Success Managers, Technical Architects, and Engagement Managers to deliver structured, outcomes-driven engagements across some of Miro's most complex accounts.

About

the Role Enterprise customers have the hours. What they often don't have is someone who can translate where they want to go into a concrete, sequenced plan for getting there inside Miro. That's the gap this role fills. The Innovation Architect is the strategic and architectural layer of a MOST engagement. They run discovery, diagnose how teams actually work today, design the governance and collaboration infrastructure to support where the customer is heading, and build the roadmap for how 240 hours get used across the year. They also own AI workflow advisory, helping customers move from ad hoc Miro usage to intelligent, repeatable collaboration systems. This role is open because the program is growing and the complexity of enterprise accounts has outpaced what CSMs and Technical Architects can absorb on top of their core scope. The right candidate has a consulting background, is fluent in collaboration platforms, and is comfortable running live discovery with a skeptical CTO and a frustrated Product Lead at the same time. They own delivery quality from day one. What you’ll do Own the solution roadmap for a portfolio of MOST accounts: run structured discovery, map the customer's operating model, and design a sequenced 240-hour plan tied directly to their business outcomes Architect end-to-end Miro implementations covering workspace governance, access models, naming conventions, and lifecycle management for organizations operating at scale Lead AI workflow advisory as a core workstream: diagnose collaboration inefficiencies and build intelligent, automated solutions using Miro's AI capabilities and adjacent platform integrations Facilitate executive and cross-functional working sessions including Agile planning, design thinking, strategy, and innovation workshops Drive adoption through change management: stakeholder alignment, communication planning, phased rollouts, and hands-on coaching on Miro best practices Track progress against defined outcomes across the full subscription lifecycle, surface risks early, and adjust the plan as priorities shift Contribute reusable delivery assets (templates, frameworks, playbooks) that raise the consistency floor across PS and reduce time-to-value for future engagements What you’ll need 6+ years in consulting, change management, Agile transformation, or professional services supporting enterprise organizations Experience leading structured discovery with VP-level and above stakeholders and turning ambiguous findings into a clear, prioritized plan Working knowledge of collaboration governance: workspace architecture, access models, naming conventions, and lifecycle management at enterprise scale Fluency in Miro or a comparable collaboration platform (Figma, Lucid, Confluence, JIRA) Hands-on experience designing AI-powered workflow optimization: automation, prompt-based workflows, or AI-assisted tooling in an enterprise environment Able to simplify complex governance and architecture topics for non-technical audiences without losing the thread Comfortable working across IT, Product, Design, Strategy, and PMO simultaneously, often with conflicting stakeholder priorities What's in it for you We want you to feel supported, connected, and ready to grow. Our global

benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full

benefits may differ per location. If you would like to learn more about location-specific

benefits, please refer to our Global Miro

benefits board . #LI-AN1 About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! Check out more about life at Miro: Youtube: https://www.youtube.com/@lifeatmiro Blog: https://miro.com/careers/life-at-miro/all/ Instagram: https://www.instagram.com/mirohq/ At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here . Apply for Innovation Architect First Name * Last Name * Email * Valid email format: [email protected] Phone Valid phone number format: +31636363634 Resume/CV * Attach File types: pdf, doc, docx, txt, rtf File size: max 2MB Cover Letter Attach File types: pdf, doc, docx, txt, rtf File size: max 2MB LinkedIn Profile Website (please include password if necessary) Will you now or in the future require visa sponsorship for employment with Miro? * Please select... Yes No What is it about Miro that makes you interested in joining

the team? * Max 900 characters allowed. Why do you feel you would be well suited for this role? * Max 900 characters allowed. By submitting my application I agree that my data is being stored and processed. _JobID Global Demographic Questionnaire At Miro, we're committed to building a diverse and inclusive workplace where everyone can thrive. Your unique perspectives empower us to innovate and drive positive change. While we're eager to learn more about the rich diversity of our candidates, your privacy is paramount. Participation in this questionnaire is completely optional, and any information you provide will be de-identified and analyzed in aggregate form, ensuring it cannot be used to identify you personally. The insights gained will directly contribute to our broader inclusion strategy, helping us to identify opportunities for enhancing representation and fostering an environment where all talent can succeed. Rest assured, your responses will not influence your application and will be kept strictly confidential. By choosing to share your demographic information, you're helping us move towards a more inclusive future. If you consent to participate: When were you born? * Please select... Between 1955 - 1964 (Baby Boom) Between 1965 - 1980 (Gen X) Between 1981 - 1996 (Millennial) Between 1997 - 2012 (Gen Z) After 2012 (Gen Alpha) I don't wish to answer Which of the following best describes your gender identity? * Please select... Male Female Non-binary I don't wish to answer Do you identify as a member of the LGBTQ+ community? * Please select... Yes No I don't wish to answer Do you identify as future member of any of the following Employee Resource Groups (ERGs)? * Asians at Mir o Black Excellence Somos (Hispanic or Latino) None of the above I don't wish to answer I acknowledge that my participation is voluntary and understand that my demographic information will be used exclusively for the purpose of monitoring and reporting to support Miro's inclusion initiatives. This data will be de-identified, stored separately from my application, and handled with the utmost confidentiality. Please note, if you continue in the interview process or are hired and wish to disclose any demographic information for which you would need to be accommodated, you will need to make this disclosure again separately, as the information provided here will not be linked to your identity. Next Prepare yourself to go beyond Here are some helpful tips to ensure you have all the correct information throughout our hiring process. How we hire 01. Recruiter Screen A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro. 02. Hiring Manager The hiring manager will meet to discuss your experience and fit for

the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes. 03. Skill Assesment An interactive presentation to see your skills in action, based around a particular case study or business problem. 04. Meet

the Team Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with

the role and Miro's values and culture. 05. Leadership Round Meet a member of the leadership team to discuss Miro’s company values and share your vision for success at Miro. Similar jobs Technical Account Manager Customer Experience Technical Account Manager (German-speaking) Customer Experience Professional Services Lead Customer Experience Solutions Architect Customer Experience Engagement (Pursuit) Manager, Professional Services Customer Experience Back to open positions Ready to go beyond? All departments Business Technology Finance Analytics IT Legal Workplace Customer Experience Engineering Marketing People Product Design Revenue Operations Sales Strategic Programs Operations All locations Yerevan, AM Copenhagen, DK London, UK Remote Europe Tokyo, JP Amsterdam, NL Munich, DE Austin, US Los Angeles, US New York, US Remote US San Francisco, US Singapore, SG Sydney, AU Remote EMEA Search Miro © 2026 Terms of Service Privacy Policy Manage Cookies