About the role
- Own small operational problems before they become leadership problems.
- Coordinate repairs, maintenance, equipment issues, cleaning, pest control, signage, trash, and supply issues.
- Escalate serious issues quickly and clearly.
- Be willing to do hands-on work when needed.
- Keep cafes operational, safe, and presentable.
What we are looking for
- 3 to 8+ years of multi-unit cafe, restaurant, retail, hospitality, or fast-casual operations experience.
- Experience managing Store Managers, Shift Leads, or multi-location teams.
- Strong understanding of labor, inventory, waste, scheduling, training, and store-level profitability.
- Hands-on leadership style.
- High standards for cleanliness, speed, product quality, and hospitality.
- Ability to read numbers and turn them into action.
- Strong communicator who can be direct without creating drama.
- Comfortable operating in a startup environment with incomplete systems.
- Willing to work nights, weekends, early mornings, and emergencies when needed.
- No ego. Must be willing to jump behind the bar, clean, move furniture, stock shelves, handle vendors, or solve whatever problem is in front of them.
Ideal background
- Market Manager, District Manager, Regional Manager, Area Manager, or Multi-Unit Manager at a fast-casual, cafe, juice, coffee, or hospitality brand.
- Experience at companies like Joe & The Juice, Blank Street, Starbucks, Blue Bottle, Sweetgreen, Cava, Chipotle, Pret, Philz, Equator, or a strong independent cafe group.
- Experience opening new locations is a major plus.
- Experience in high-volume urban stores is a major plus.
- Military, hospitality, or intense field-operations background is a plus.
