Digital Program Manager

We are seeking an experienced and motivated individual to join Vocal Media's team! As a Digital Program Manager, you'll oversee day-to-day operations of client social media programs, managing a dedicated team of social media managers while ensuring seamless program execution and client satisfaction. You'll serve as the primary operational lead for client accounts, balancing staff management, program logistics, client communication, and strategic guidance. This role requires strong leadership skills, operational excellence, and the ability to maintain high-quality deliverables while fostering team growth and client relationships. Responsibilities

• Staff Management & Team Development
• Lead and develop a team of strategists to execute social media programs, providing regular coaching, feedback, and professional development opportunities to drive content excellence and team performance.
• Monitor content output and performance across client social media accounts, working closely with team members to track audience data, engagement metrics, and campaign effectiveness.
• Foster a positive, inclusive team culture by promoting collaboration, recognizing achievements, and motivating team members to perform at their best while maintaining high standards of work quality.
• Program Operations & Administration
• Manage program operations, including tracking budgets, analyzing content and audience trends, and hiring and onboarding social media managers.
• Collaborate with internal departments on administrative requirements and tools to execute and optimize programs.
• Client Relationship Management
• Produce comprehensive client-facing reports that showcase program performance, highlight key metrics, provide strategic insights, and demonstrate ROI across social media initiatives.
• Lead weekly client meetings, presenting program updates, facilitating strategic discussions, and serving as the primary point of contact for day-to-day program needs.
• Maintain consistent and proactive communication with clients, responding to inquiries promptly and providing regular program updates that keep stakeholders informed and engaged.

Qualifications

• 4+ years of social media experience in agency or brand settings, including 2+ years in a management or program coordination role
• Experience managing social media accounts
• Proven track record of managing teams and client relationships in a fast-paced environment
• Experience with social impact campaigns and purpose-driven brand initiatives
• Strong understanding of TikTok, Instagram, Facebook, and YouTube content strategies
• Experience with performance tracking, reporting, and data analysis
• Familiarity with AI tools and workflow optimization preferred

Benefits

• Health insurance covered at 90% for full time employees; Dental and Vision available
• Unlimited PTO and sick leave
• Completely virtual work environment & one-time home office set up reimbursement, as well as home wifi stipend
• Work in any timezone within the continental US
• 401(k) plan