About the role
About Conveo
Conveo is the AI research platform enabling fast, affordable, and high quality consumer / B2B research. Global brands like Unilever, Google, and Orange use our AI video interviewer to generate insights across marketing, product, and research teams.
The Context
Conveo is scaling fast and has very ambitious revenue targets. Every function (Engineering, Product, Sales, CS, Marketing) is getting sharper in isolation. To keep scaling, we are building at lightning speed and the places we lose momentum now sit at the seams: the handoff from Sales to CS, the expansion motion in our top accounts, the onboarding ramp, the feedback loop from customers back into Product.
GTM Operations is the team that walks into those seams, diagnoses where they leak, designs the new way of working, proves it cross-functionally, and hands it off as a playbook the functional team can run without us.
Net Revenue Retention and Expansion ARR are our scoreboard. You won't own the number. You will use it as the guiding light for every leak you chase and every playbook you ship.
This role is the operator behind the motion. The Strategy & Ops Lead frames the bet and owns the end-to-end arc. You are the person who makes it actually land: you run the diagnostic, you own a workstream inside the project, you build the playbook, you keep momentum every week. If you do this well for 12 to 18 months, you run your own motion end to end.
Your Mission
1. Run the diagnostic with rigor
The first 30 days of every motion is diagnostic. Your job is to walk into a function, find where the effort is not converting to outcome, and ground the diagnosis in evidence.
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Pull the data. Build the cohort, the funnel, the churn view, the cycle-time chart, whatever shows where the motion is leaking.
