About the role
Introduction to
the Team & Role As a Customer Success Partner, you will partner with our clients to achieve their digital training strategy through the 360Learning platform. The relationship you create with your customers will allow you to map your customer’s key business objectives, audit and analyze platform usage to identify opportunities, review benchmarks and best practices, create action plans to capitalize on those opportunities. You will ensure the renewal of contracts by helping our customers achieve their desired outcomes, which in many cases includes coordinating different resources to address customer
requirements (technical, educational, etc.). This is a high profile role within our growing company, as you are responsible for the development and goal attainment of our clients! “At 360Learning, our Enterprise Customer Success team is a key strategic differentiator. Our Enterprise Customer Success Partners (CSPs) help large organizations accelerate upskilling by delivering measurable business impact and long-term value at scale. Customers can expect strategic partnership, strong execution, and outcome-focused guidance that transforms L&D into business results across the enterprise.” — Paul Escobedo, Sr Director, Customer Success \n What You’ll Do Within 1 month, you will: Master our product and Convexity corporate culture Familiarize yourself with the processes and tools used by our Customer Success team Participate in your first customer meetings with members of your team Within 3 months, you will: Take over a portfolio of existing customers Start new projects with new clients Audit and analyze platform usage to identify opportunities Bring L&D industry best practices and customer benchmarks Within 6 months, you will: Define the Learning & Development roadmap & strategy with your client, and identify new use cases to deploy on the platform Identify and document customer use cases Develop a relationship of trust between the client and 360Learning, in particular by being in contact with key sponsors Work with Key Account Managers to detect new projects to develop the account Within 12 months, you will: Limit churn by identifying customers at risk and implementing corrective actions Identify and develop advocates Develop and share good business practices with the entire Customer Success team The Skill Set 3 years of experience in a Customer Success role Previous experience in an HR Tech or Learning Solution SaaS environment Previous experience working in the SaaS industry Knowledge of customer success KPIs Strong interpersonal and communication skills Ability to dig into client needs and pain points Bachelor’s Degree or equivalent Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L What We Offer
