People Partner- Support

Our mission We're making Africa the first cashless continent. In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast. Our goal is to make Africa the first cashless continent and that's where you come in... How you'll help us achieve it As a People Partner - Support, you'll assist Wave's call centers teams in Burkina Faso and Mali through strategic, operational, and thoughtful execution of people team deliverables. Through an employee-first mindset, you will build quality relationships with stakeholders. You will work collaboratively with the country's Support Team and People Teams to execute and align specific team strategies with the company's objectives. On a daily basis, you will, on behalf of Wave's people team, help accelerate a culture of excellence in which people feel engaged and inspired to deliver phenomenal business results. In this role, you’ll; Work closely with the Support department to coordinate an HR strategy that aligns with

the team's OKRs. This may involve identifying where the department or people team needs to develop or reassign talent, or change management and reporting lines. Identify opportunities to improve organisational effectiveness through structure reorganisation, employee engagement, and retention with Group/Team Leads. Collaborate with the Support Leads to ensure follow-up on performance management workflow implementation. This includes regular feedback, ensuring 1:1s happen, coaching, and career growth conversations. It may also involve helping leads set OKRs, tracking progress, conducting performance evaluations, and following up on PIPs. Conduct regular audits of employee sick time records to ensure proper documentation and adherence to company policies. Manage and track employee tenure changes for BHR (Benefit and Health Review), ensuring timely updates and compliance with company policy. Update employee-level changes to ensure they are accurately reflected in HR systems and employee records. Manage employee work accommodation requests and collaborate with local doctors or medical professionals to assess and facilitate appropriate workplace adjustments. Coordinate the creation and delivery of explanation letters for employees as required. Track adherence to HR policies and targets, ensuring key HR metrics are met, including attendance, compliance, and process timelines. Work with the Support Group Leads and teams to address recurring absenteeism and offer solutions to improve attendance rates. Help with employee recruitment, onboarding, resignations, terminations, and contract completions, including conducting exit interviews and ensuring proper documentation. Audit overtime submissions to ensure compliance with company policies and local labour laws. Perform other HR-related tasks as required and work closely with the HR team to support day-to-day operations and HR initiatives. Create a positive work environment and foster employee engagement through employee recognition and reward programs, team-building activities, and career development conversations. You will be responsible for implementing retention strategies to reduce employee turnover in the department. Build positive relationships with