About the role
About DualEntry Founded in 2024, DualEntry is one of the world’s fastest-growing AI startups. At DualEntry, the future of finance is being written today. ERP is one of the largest fintech markets in the world ($220,000,000,000+). Yet, tens of thousands of companies are still using on-premise systems, and the industry has not seen new entrants in more than 30 years. Our AI-native ERP lets accounting teams achieve more in less time. $5M-ARR businesses to NYSE-listed companies trust DualEntry to automate away manual data entry work with AI. We’re finally making the one-person finance team a reality and putting the pain of legacy ERPs from the 1990’s in the past. We operate with urgency and ownership. We move fast. Why This Role Matters Now Since starting 18 months ago, we’ve raised $100,000,0000+ from world-class investors such as Lightspeed Venture Partners, Khosla Ventures, Contrary Ventures and Google Ventures, as well as more than 20 angel investors who’ve built, scaled, and exited some of the most impactful companies of the last decade. We got there by moving incredibly fast and hiring an exceptionally sharp, hard-working and deeply committed team from leading tech and accounting companies - Ramp, Meta, Microsoft, Lyft, PwC, Deloitte, J.P. Morgan, Bloomberg, Sage, Xero and Intuit. And some of us don't have a fancy logo on our resume and are here for a shot to prove ourselves. We’re a small team, growing fast with huge momentum - join early. As our Implementation Manager/Director , you'll own and scale our ERP implementation function, leading customers from onboarding through go-live while building the processes and team needed to deliver successful implementations at scale. This is an intense, hands-on role with full ownership. We expect you to push for excellence and raise the bar. 📍 Location: New York City HQ, 7 World Trade Center Where you'll create impact You’ll own end-to-end ERP implementations and long-term customer relationships You’ll deliver best-in-class onboarding, go-live execution, and ongoing CX excellence You’ll collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback You’ll establish and evolve implementation methodologies, processes, and operational standards You’ll challenge the status quo of what world-class ERP customer success looks like You’ll drive outcomes that meaningfully accelerate customer adoption and satisfaction Meet
