Senior Developer Success Engineer

Finch’s Sr. DSEs independently diagnose complex technical problems, explore creative solutions, and translates domain expertise into strategic guidance that shapes how customers build on Finch. You’ll develop customized engagement plans, identify growth opportunities, and build strong relationships with technical and executive stakeholders. You sit at the center of the customer experience: surfacing systemic product feedback to Engineering and Product, contributing to developer resources, and collaborating with Product and Marketing to share what you learn from the field.

What You'll Do

• Proactively manage a portfolio of strategic developer accounts, anticipating technical needs and ensuring high levels of technical satisfaction.
• Solution for complex customer challenges, defining milestones, providing regular updates, and coordinating across Engineering, Product, Marketing and Executive leadership.
• Conduct in-depth architectural assessments of customers’ employment data pipelines and deliver actionable recommendations to reduce friction, improve reliability, and optimize onboarding performance.
• Diagnose and resolve complex technical problems across authentication flows (particularly OAuth), API integrations, and data pipeline issues, exploring creative alternative solutions when standard approaches fall short.
• Develop and implement customized engagement plans tailored to each account’s maturity, integration complexity, and growth potential.
• Generate monitoring of key account health metrics, identify early warning signals, and take proactive action to mitigate churn risk.
• Provide domain-specific guidance to developers, leveraging solid expertise in payroll, benefits, HR systems, and the broader employment data ecosystem.
• Advance Finch’s developer documentation and resources so that integrating with Finch is as self-serve as possible.
• Explain complex technical concepts effectively to both developers and non-technical stakeholders, adapting communication style to the audience.

What You’ll Bring

• 5+ years of experience in a customer-facing technical role such as Solutions Engineering, Solutions Architecture, Technical Account Management, Professional Services, or Developer Success.
• A track record of independently managing a portfolio of technical accounts and driving measurable impact.
• Strong diagnostic skills: you can read logs, interpret error codes, trace request flows, and resolve complex API and integration issues.
• A strong understanding of API design and development, including REST APIs, webhooks, OAuth, and data-portability patterns.
• Comfort working across the stack: you’ve touched Node.js, SQL databases, and caching layers (e.g., Redis), even if you’re not regularly writing production code.
• Excellent communication skills with the ability to context-switch fluidly across developers, business stakeholders, and executives.
• Experience leading or coordinating small projects across teams—you’re comfortable setting direction, defining milestones, and keeping people aligned.
• Creative problem-solving instincts - you don’t just follow the playbook; you explore alternative solutions and build new ones when needed.

Success Looks Like

• Deep exposure to payroll integrations, employee benefits ecosystems, HR systems, or accounting architecture.
• Technical end-to-end project management experience.
• Experience using Git in a professional environment.
• A history of mentoring or onboarding junior team members in a technical customer-facing function.

Finch is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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