Customer Success Engineer - All Levels Talent Pool
Madison, Wisconsin
About the role
Customer Success Engineer - All Levels Talent Pool
> EnsoData · Madison, United States (Hybrid) · Full-time · Posted 2026-05-04
Workplace: hybrid
Department: Customer Success
Description
A note about this opportunity:
EnsoData is continuing to grow, and while we may not have an immediate opening for this role today, we are actively building relationships with exceptional Customer Success Engineers for upcoming opportunities. If you’re passionate about improving healthcare, thrive in customer-facing technical roles, and are interested in future opportunities with EnsoData, we’d love to hear from you. Our team thoughtfully reviews every application and will reach out as opportunities align with our hiring needs.
In short: we’re looking to connect with Customer Success Engineers (hybrid or remote) who are passionate about making healthcare better and excited by solving technical problems, advising customers, and influencing product direction alongside our R&D team. This role may be scoped at a junior, mid-level, or senior level depending on experience. Compensation is commensurate with experience and includes salary, stock options, paid time off, healthcare coverage, and additional benefits.
We’re excited to connect with talented professionals at different stages of their careers. This opportunity may be filled at a junior, mid-level, or senior level based on a candidate’s relevant experience, technical capabilities, customer-facing expertise, and demonstrated ability to create impact. Final title, scope, and compensation will be aligned accordingly.
Hi, I’m Shannon, Implementations Manager at EnsoData!
We’re excited to connect with future teammates who are passionate about making healthcare better. If you have experience in customer success, technical problem solving, healthcare SaaS, integrations, or Python—and enjoy partnering closely with customers to drive success—we’d love to learn more about you.
The mission of a Customer Success Engineer is to build trusted relationships with our customers and help set them up for technical success. We’re looking for someone who is proactive in improving the role, energized by solving problems, and excited to create scalable processes as we grow.
On a given day, this could include:
Piloting customers through their onboarding journey by mapping their integrations, training clinicians, and customizing diagnostic reports
Jumping on an issue emailed or texted to you by a sleep tech or physician, delivering rapid and compassionate communication of updates to the customer
Investigating, identifying, and documenting the root cause of problems and planning technical solutions; owning the resolution of fixes and customer communication
Meeting with clinician end-users of EnsoSleep to review feedback and apply configuration changes to more-closely align the software to their preferences
Advising sleep lab staff on best practice workflows for efficiency and accuracy
About EnsoData
EnsoData strives to make healthcare more accurate, efficient, and affordable through waveform artificial intelligence (AI) technology. Using AI and machine learning, our software analyzes billions of data points collected from sensors placed throughout the human body. Our first solution, EnsoSleep, reduces the time clinicians spend analyzing, scoring and managing sleep studies. This results in a simplified and accelerated patient testing, diagnosis, and treatment workflow. Our AI-powered technology has the capability of informing health decisions beyond sleep medicine, from monitoring patient health in the ICU or through wearables, to detecting and capturing seizure data, to providing earlier detection of heart disease, diabetes, stroke, and Alzheimer’s.
Here is a little about what we are doing in the world of sleep medicine...
EnsoSleep - FDA-Cleared PSG and HSAT Scoring and Study Management
EnsoHST- FDA-Cleared, AI-Powered Sleep Diagnosis Using Pulse Oximeters
**Here is a link to learn a little about our Celeste app!
Requirements
1-5 years of experience in customer support as a technical problem solver, customer support engineer, sales/solutions engineer, hospital clinical engineering practitioner, or as a clinician providing technical support to fellow clinicians
3+ years in a healthcare or healthcare adjacent role
Experience writing and reading software in one or more programming languages, for example:
Bachelor's degree including programming coursework
Graduation from a development bootcamp
Professional experience in writing software on-the-job
Demonstrated ability to ask technical questions of non-technical end-users, translate their expressed feedback into required changes, and communicate back timelines
Project management interest and experience strongly desired; PMP a bonus
Ability to travel approximately 10% of the calendar year
Note that as roles progress to a senior level, the experience also
Company Culture - Embrace the Pineapple! How do we do this?
Make Healthcare Better - is passionate about moving healthcare to a better place for everyone everywhere
Put Customers First - delights customers by working closely with them to support their initiatives
Be a Great Teammate - spreads the good vibes and is a joy to work with; also understands the value of helping one's teammates
Gets $#!t Done - bias toward action and intrinsically motivated to go above and beyond; demonstrates the ability to work autonomously as well as across teams
We also practice a Focus on Quality and look for teammates who don't cut corners and demonstrate integrity and attention to detail
Benefits
The benefits package includes, but is not limited to, the following:
Hybrid/Remote Company - we are a company with hybrid and remote options. That being said, we have an amazing office headquarters in downtown Madison, WI with views of the capitol that you are welcome to work from at anytime. In case you didn't know, Madison has consistently been ranked as one of the top places to live in the US (businessinsider.com, money.com, livability.com)!
Health, dental, and vision insurance with options to choose a plan that fits you and your dependents needs.
Paid time off options - we want our employees to rest, recharge, and feel better.
Stock options - we want team members to feel ownership in the organization. When EnsoData does well, you do well.
Company Bonus Program - if we do well, we want to reward our team members! This position may include participation in the company bonus program.
401k to help people invest in the future.
Team Summits! We look forward to opportunities to gather in person and enjoy a few days together. We participate in team events and gain some great in-person time. (Hint: check out our blog for info from former team gatherings!)
Interview Process - when the timing is right...
Our hiring team will choose candidates that most closely align with our needs.
We look forward to meeting you face-to-face! A few candidates will be chosen for a video call to get to know each other, discuss your experience, and explain the position in more detail.
Expect an opportunity to show your skills.
The final candidates will have a chance to meet a few people from the team.
Offer!
Let’s talk
EnsoData seeks to recruit, hire, and retain the most talented people from a diverse candidate pool. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. If you think you’re a great fit, but don't necessarily check every box on the job description, please still get in touch.
To learn more about our ongoing commitment to diversity, check here.
Note: this role is based in the continental United States and currently EnsoData is unable to support sponsorships so candidates must be legally eligible to work and reside in the United States now and in the future.
Equal Employment Opportunity
EnsoData is proud to be an Equal Employment Opportunity employer. We do not discriminate against, nor do we tolerate unlawful harassment against, team members or any other covered persons on any basis of race, color, protective hairstyles, national, social, or ethnic origin, gender, pregnancy, childbirth, gender orientation, identity or expression, sexual, relationship, or romantic orientation, marital, civil union or domestic partnership status, family or parental status, age, protected veteran status, arrest record, expunged or sealed convictions, criminal history, source of income, credit history, housing status, physical, mental, or sensory disability, medical condition, genetic information, religion, or any other status protected by the laws or regulations in the locations where we operate.
We value, celebrate, and support diversity, inclusion, and our differences. We are committed to providing a safe work environment and a company culture of mutual respect where equal employment opportunities are available to all applicants and teammates. We seek to recruit, hire, and retain the most talented people from a diverse candidate pool. We strongly encourage women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, intersectional individuals, foreign-born residents, and veterans to apply. We have a deep conviction that diversity and inclusion among our teams, our communities, and our physical and virtual workplaces is vital to the success of EnsoData’s mission to improve healthcare access, outcomes, and affordability for patients and communities everywhere globally.
If you are a job seeker applying to EnsoData and you feel that you need to request an accommodation or alternative application, please contact Angela at [email protected].
