About the role
Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on our Mission As a Staff Product Manager for Payments within our Practice Solutions business unit, you will define and build the products that help healthcare practices manage the financial side of patient care. You will own critical parts of the payments and revenue cycle experience, including how practices understand patient responsibility, collect payments, reconcile transactions, and connect payment activity to claims and remittance data. You will work across complex healthcare workflows involving patients, providers, payors, clearinghouses, and technology partners. This is a zero to one product leadership role. You will identify unmet customer needs, define the product strategy, and build new capabilities from the ground up. You will need to be equally comfortable setting a long term vision and getting into the details with engineering, design, operations, finance, and go to market teams to bring an early stage product to market and scale it. You’ll enjoy this role if you are… Personally motivated by improving the healthcare system for both patients and providers Energized by the complexity of healthcare payments, insurance, claims, and revenue cycle workflows A builder who loves taking products from zero to one and turning ambiguous opportunities into real products customers use Energized by startup environments where speed, ownership, resourcefulness, and judgment matter Comfortable moving between long term strategy, detailed workflow design, technical conversations, customer research, and execution The kind of person who can turn a broad opportunity into clear crawl, walk, and run solutions Your day to day is… Driving impact through cross-functional collaboration, ensuring alignment between engineering, design, operations, and go-to-market partners Developing a deep understanding of the financial workflows, pain points, and goals of healthcare practices through customer research, data analysis, and close partnership with internal teams Defining the long term product vision and strategy for payments within Practice Solutions Rolling up your sleeves to drive execution with deep complexity and at scale You’ll be successful in this role if you have… 6+ years of product management experience building B2B products Meaningful product experience in healthcare insurance, including familiarity with healthcare claims and remittance workflows and the ability to read and interpret 835 and 837 files, is a requirement Experience working at a startup or early stage company, with a demonstrated ability to operate with high ownership, speed, ambiguity, and limited resources A track record of taking complex products from zero to one, from identifying customer problems and developing strategy through validation, launch, and iteration toward product market fit Strong written and verbal communication skills, with the ability to simplify complex topics and influence senior stakeholders A data driven mindset and enthusiasm for analytical problem solving, paired with exceptional attention to detail An action oriented attitude and roll up your sleeves mentality
