Head of Design Operations

the team. Act as a strategic liaison across departments, from Finance to Legal to Marketing, ensuring Design goals are understood, resourced, and prioritized. Connect strategy, business goals, execution, and customer needs into a coherent operational picture that keeps the design team focused and moving forward. Shape

the team's culture and practices around how research informs design and product work, ensuring we have the right rituals, norms, and systems that allow insights to inform product decision-making.

Qualifications 7+ years in design operations, research operations, design program management, or a related operational role within a design- and/or research-driven organization Proven ability to embed structure and process within creative teams without stifling the work — you know how to make rigor feel enabling, not restrictive A track record of building systems that scale. Frameworks, processes, and tools that teams actually adopt and that help organizations move faster without losing quality. Experience running operations for a mid-to-large design and/or research team, ideally in a fast-moving product or tech environment You lead with data and land change through relationships — bringing evidence to every conversation while tailoring your approach to what each stakeholder needs to move forward You're energized by ambiguity and default to action — but you know when to slow down, build alignment, and make sure

the team is moving in the right direction

Compensation and

Benefits Superhuman offers all team members competitive pay along with a

benefits package encompassing the following and more: Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility

benefits) Disability and life insurance options 401(k) and RRSP matching Paid parental leave 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time Generous stipends (including those for caregiving, pet care, wellness, your home office, and more) Annual professional development budget and opportunities Superhuman takes a market-based approach to

compensation, so base pay may vary by location. Our US locations are categorized into two

compensation zones based on proximity to our hub locations. Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined by

compensation zone and may be modified in the future. We encourage you to apply At Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

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