Technical Implementation Manager

requirements. Serve as the primary coordinator across Engineering, SRE, NOC, SOC, Security, and Compliance teams during customer onboarding. Drive onboarding meeting cadence with a clear, compliance-aware agenda—ensuring alignment, decision-making, and accountability. Manage detailed, multi-workstream project plans covering security controls, system integrations, access models, logging, monitoring, alerting, and incident response readiness. Proactively identify risks related to FedRAMP controls, operational gaps, or service readiness, escalating issues and driving mitigation plans. Act as a trusted technical and operational advisor to customers, helping them understand Knox’s Federal operating model, shared responsibility boundaries, and production expectations. Coordinate external stakeholders for technical deep dives, runbook reviews, security workflows, and go-live readiness assessments. Ensure all onboarding artifacts are complete and auditable, including documentation, meeting notes, action logs, and operational handoff materials. Ensure customer environments are fully integrated into Knox’s SRE, NOC, and SOC workflows, including monitoring, alerting, escalation, and incident response. Validate that customers understand and align with operational SLAs, incident management processes, and change management expectations. Support smooth transitions from onboarding to steady-state operations, ensuring no loss of context or accountability between teams. Serve as the connective tissue between implementation, operations, and customer success.

Qualifications 4+ years of experience managing complex technical implementations in regulated or compliance-driven environments. Direct experience supporting or onboarding customers into FedRAMP-authorized, government, or highly regulated cloud environments. Strong background working with or alongside SRE, NOC, or SOC teams, including familiarity with incident management, monitoring, and operational readiness. Proven ability to manage multi-threaded programs with customer-facing

responsibilities and high operational stakes. Solid understanding of cloud platforms (AWS, Azure, or GCP) and production SaaS environments. Ability to translate compliance, security, and operational

requirements into clear project plans and deliverables. Excellent communication skills, with the ability to engage executives, engineers, security teams, and compliance stakeholders. Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience Preferred

Qualifications Hands-on experience with FedRAMP Moderate or High environments and NIST 800-53 controls. Experience onboarding customers into 24x7 monitored environments supported by NOC/SOC/SRE teams. Familiarity with compliance frameworks such as SOC 2, HIPAA, or ISO 27001. Technical program management or project management certifications (PMP, CSM, etc.). Cloud certifications (AWS, Azure, or GCP). Understanding of infrastructure-as-code, DevOps, and reliability engineering concepts (conceptual knowledge preferred over hands-on execution). Strong risk management instincts and the ability to operate calmly under tight timelines and regulatory pressure. Work Location Hybrid (Tuesday-Thursday) in Woburn, MA 01801 Hiring Requirement: Due to the nature of our work with federal government clients and compliance with applicable regulations, this position requires U.S. citizenship. Candidates must be able to provide documentation verifying U.S. citizenship status as part of the background check process. Any offer of employment is contingent upon the successful completion of all required pre-employment screenings, including a background check, in accordance with applicable laws and government contract

requirements.

Benefits &

Perks Knox offers a competitive employee

benefits package including Medical, Dental, Vision, Life & Disability, unlimited PEO, and an employee funded 401k plan. Please note,

benefits are subject to change. We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

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