Client Success Specialist

> Popmenu · Brazil (Remote) · Contract · Posted 2026-04-28

Salary: USD 25,000–30,000

Workplace: remote

Department: Client Experience

Description

About the Role 

At Popmenu, we’re redefining how restaurants connect with guests. As a Client Success Specialist, you will play a crucial role in our mission by directly engaging with restaurant clients through proactive outreach. Your focus will be to drive feature adoption, demonstrate the platform's value, and serve as a resource for basic account-related questions. 

This role blends consultative outreach, relationship building, and support. You’ll help clients understand why features matter, not just how to use them — and you’ll nudge them toward deeper engagement with Popmenu’s tools. 

What You’ll Do 

• Client Outreach and Cold Calling 

• Conduct proactive outbound calls to assigned client segments (including cold outreach to low-engagement clients). 

• Position feature usage and upgrades in the context of the client’s business goals. 

• Spark curiosity and drive action — help clients “see what they’re missing.” 

• Drive Value and Adoption 

• Explain the benefits of core and add-on features in plain language that resonates with restaurant operators. 

• Track adoption milestones and follow up to celebrate wins or remove blockers. 

• Support small business owners in taking ownership of their success with Popmenu. 

•  Support and Triage 

• Answer basic account questions related to billing, login, permissions, or feature functionality.