Specialty Care Navigator, Substance Use Disorder (SUD)

Our mission: eliminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

This position is a full-time, remote position that reports directly to the Lead Specialty Care Navigator of the SUD Program.

As a full-time, SUD Specialty Care Navigator, you will play a pivotal role in supporting individuals with substance use disorder (SUD) needs and goals. In this position, you will leverage your licensure and advanced skills to independently manage member care, provide expert guidance, and coordinate comprehensive support services. Your responsibilities include engaging with members, triage and recommendations and collaborating with other SUD Specialty Care Navigators and interdisciplinary teams. A relevant license and extensive experience in mental health and substance abuse are required.

Schedule: Monday - Friday 11:30am-8:00pm ET, or the equivalent in your respective time zone (i.e., 8:30am-5pm PT, 9:30am-6pm MT, 10:30am-7pm CT)

What you’ll do:

• Conduct outbound calls, including triage calls and follow-up calls with individuals interested in or referred for substance use disorder treatment, demonstrating advanced skills in engagement and relationship-building.

• Engage with members using advanced clinical techniques to assess their needs, provide comprehensive information about treatment options, and make informed recommendations for care.

• Independently coordinate appointments, referrals, and follow-up care, ensuring a seamless and high-quality care experience for members, including managing complex cases.

• Apply advanced psycho-education, motivational interviewing, and evidence-based practices to support members in setting and achieving their goals for reducing/eliminating substance use and enhancing recovery.

• Utilize in-depth knowledge of substance use disorders, ASAM levels of care, and various SUD treatments (e.g., contingency management, MAT, detox) to provide expert guidance and support.

• Provide sophisticated in-the-moment support, crisis intervention, and safety planning for clients facing urgent or high-risk situations, utilizing advanced clinical judgment.

• Maintain detailed and accurate records within an EHR and other systems, ensuring comprehensive documentation and tracking of client progress and interventions.

• Identify and resolve complex issues that may disrupt care, employing advanced problem-solving skills and resourcefulness.

• Collaborate effectively with multi-disciplinary teams, including care support, provider operations, and benefits/billing, to ensure integrated and efficient client care.

• Actively participate in staff meetings, case consultations, and ongoing training to continuously enhance clinical skills and knowledge.

• Adhere strictly to confidentiality, compliance, and ethical standards as outlined by organizational policies.

• Provide support and coverage to other SUD Clinical Navigators, offering guidance and assistance as needed to ensure team cohesion and effectiveness.

What success looks like:

• High member satisfaction and positive outcomes

• Effective case management and timely coordination

• Achievement of member goals and resolution of barriers

• Successful crisis intervention and accurate documentation

• Strong collaboration with interdisciplinary teams

• Active participation in professional development

What you’ll bring:

• Mental Health Licensure required: LCSW, LMFT, LPC with 2+ years of experience in substance use disorder (SUD) clinical care.

• Proficiency in motivational interviewing, triage, ASAM criteria and various levels of care and best practices for SUD. Excellent listening, written, and verbal communication skills.

• Ability to work effectively with diverse populations and a commitment to embracing diversity and inclusion.

• Motivated to provide a high-touch, supportive experience for clients.

• Comfortable using various computer platforms, learning new systems, and efficiently handling tech-related tasks.

• Capable of managing multiple tasks and switching contexts efficiently.

• Embraces new challenges and opportunities for development, continuously seeking to enhance professional skills and contribute to organizational growth.

Nice to have:

• SUD licensure or certifications

• Bilingual

The target base salary range for this position is $33.33 - $42.31, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.

• Employer sponsored 401(k) match of up to 2% for retirement planning

• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.

• We offer competitive paid time off policies including vacation, sick leave and company holidays.

• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.

• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.

• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.

• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription

• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care

• Up to $1,000 Professional Development Reimbursement a year.

• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.