GTM & Biz Ops @ Tandem (New York City)

About Tandem

Tandem is an AI-native office leasing platform.

Office leasing is one of the last professional services that still runs almost entirely on manual effort — brokers, phone calls, spreadsheets, and gut instinct.

We've used software and AI to transform a process that used to take months into one that takes weeks: matching companies to spaces faster, surfacing better options earlier, and guiding teams through every step of a lease.

We're not just building a better brokerage. We're figuring out what a services business looks like when AI does most of the work — and what still requires a human in the room.

We've helped more than 750 companies find and sign offices across three markets (SF, NYC, Boston), and we’re just getting started.

The Role

You'll be client-facing every day — running discovery calls, touring spaces with founders and operators, helping companies work through offers and make decisions. That's the job.

But this role is also an operations role. Every interaction you have is a data point: where does our AI handle things well? Where does a human conversation change the outcome? What parts of the leasing process still require judgment, trust, or presence that no system can replicate yet?

You'll be one of the people answering those questions in real time, and feeding that back into how we build. The best version of this role isn't someone who executes a process, it's someone who helps us figure out what the process should be.

Expect a significant percentage of your time to be in-person across New York City, touring spaces, meeting clients, building relationships.

What You’ll Do

This role is a hybrid of sales, customer success, and operations.

• Manage a pipeline of fast-growing companies eagerly looking for their next office.
• Run kickoff calls with new clients to understand what they need, educate them on the office leasing process, and build a plan for their office search.
• Tour spaces across the city with founders, operators, and C-suite execs. Be the person who reads the room and helps them figure out what they actually want.
• Run offer calls, leveraging Tandem’s internal data & agents, to craft competitive offers for offices a client is interested in.
• Negotiate on behalf of clients to get to a signed deal.
• Work day-to-day with our operations & engineering teams to tweak our playbook real time. From adjusting the client-facing product to updating our leasing agent internally, everyone on the team contributes to our company’s systems.

What We're Looking For

• You've been in a client-facing role that required real judgment: consulting, expert networks, recruiting, advisory, or client services. You know how to earn trust quickly and guide someone to a decision.
• You're curious about how AI is changing professional services and want to be inside that problem, not watching it from the outside.
• Strong communicator: you can run a sharp discovery call with a first-time founder and a seasoned CFO on the same afternoon.
• High judgment, low ego. Early-stage means the scope of your job will change. That should feel interesting, not frustrating.
• You’re a people person. You love to learn about people.
• An interest in real estate is a plus, but experience in the field isn’t required.
• Based in New York City, comfortable spending significant time in the city.

What We Offer

• Competitive salary + equity
• Bonus based on team & individual performance
• Full health benefits (healthcare, dental, vision)
• Unlimited PTO
• Quarterly reviews, plus an annual promotion / salary review
• Direct mentorship from founders who've built and scaled companies
• Ownership over a NYC market that's growing fast
• Annual company-wide retreat
• A small, hard-working, genuinely kind team

About the Interview

1 screener —> 2 cases —> 1 founder interview —> offer. We move fast to get you an answer quickly.