Virtual Executive Assistant — Patient Success Operations [Remote]
About the role
🧠 About Legion Health
At Legion Health, we believe everyone deserves fast, affordable, and effective mental health care, and we’re on a mission to deliver that at scale.
Legion Health is a full-stack AI-native psychiatry network—our clinicians provide care directly to patients, and AI agents automate all parts of our care operations (e.g., scheduling, risk analysis, billing, etc.). Our vision? A 10X better patient experience that’s higher quality, less expensive, and more scalable than ever before. And a 10X better clinician experience that frees our providers to focus on what matters most: caring for patients.
Join us as we build the future of mental health—and the highest‑quality, most efficient, and widest-reaching vehicle in healthcare. Powered by both humans and AI.
📍 Role Logistics
- Job Type: Contract
- Role Type: Patient Success
- Ideal Experience Level: 2+ years of experience
- Location: Fully Remote
- Work Hours: 1:00 PM to 9:30 PM Central Time
🚀 The Opportunity
We’re looking for a patient-focused, detail-oriented Patient Experience Representative to support patients throughout their care journey at Legion Health. This role is ideal for someone with experience supporting patients directly in a digital health / telehealth environment and who is comfortable communicating by phone and messaging while navigating healthcare workflows.
We’re a fast-paced startup, so the right person is proactive, adaptable, and energized by building and improving processes as we scale. You’ll deliver exceptional patient support while coordinating the operational work that enables clinical care—reducing friction, creating clarity, and ensuring follow-through across teams.
This is a role (you will not provide medical advice, diagnosis, or treatment). However, you’ll work closely with clinical operations—supporting patients with logistics and routing items to the clinical team with clear documentation. A clinical background or comfort with clinical language is a plus, but .
