About the role
We are looking for a Solutions Engineer (Product Expert) with 3–7 years of experience to serve as the go-to technical expert for EliseAI's housing product verticals post-implementation. You'll be the bridge between customers, CSMs, and engineering — owning deep product knowledge and getting pulled in whenever a customer needs real technical firepower.
What will you be doing?
- Act as the dedicated technical expert for a specific housing product vertical (e.g., leasing, maintenance, CRM), supporting CSMs and customers post-implementation
- Dive into customer data and API integrations to diagnose issues, identify trends, and ensure everything is running correctly
- Serve as the escalation point for technical support — triaging issues and communicating effectively with engineering when code-level fixes are needed
- Support onboarding and data migration efforts for new platform rollouts, including EliseAI's upcoming Future Platforms product
- Collaborate cross-functionally with engineering, product, and customer success to feed insights back and keep the product improving
Key Requirements
- 3–7 years of experience in a Solutions Engineer or similar post-sales technical role at a SaaS company
- Strong post-sales experience — purely pre-sales SE profiles are not a fit
- Technical background (CS, engineering, or equivalent); comfort working at the data and API layer is essential
- Customer-facing experience with the ability to communicate complex technical concepts to non-technical stakeholders
- Startup experience preferred — must be comfortable in a fast-moving, build-it-yourself environment
About Elise AI
At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.
By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.
- Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.
- Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.
With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.
Required skills
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Job details
Salary
$150,000 - $200,000
Location
New York, San Francisco
Experience
3+ years
Company
Funding
Total raised
$391.9M
Last stage
Growth
Investors
Founders
Minna Song
Co-founder
Tony Stoyanov
Co-founder
What happens next.
No applications, no recruiter spam. Just the intro.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
I pitch you to the company
I write the intro, send it to the founder, and handle the back-and-forth.
A meeting lands on your calendar
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.