About the role
About the Role
The Senior CRM Operations Manager is a pivotal role responsible for ensuring every customer requisition new or existing — is managed with speed, accuracy, and transparency. You will serve as the primary bridge between our stakeholders and customers, leading the online operations team, managing upsell performance, and coordinating end-to-end customer success workflows across online and offline teams.
This role is based in Hyderabad and relocation is mandatory. Candidates from anywhere in India are encouraged to apply. We are looking for someone who brings strong communication skills, an operational mindset, a customer-first attitude, and the ability to hold multiple stakeholders accountable to timelines and targets.
Key Responsibilities
1. Stakeholder Communication & Customer Success Updates
- Maintain daily communication with stakeholders regarding new property requisitions providing timely status updates and resolving queries proactively.
- Track the progress of existing customer requisitions and ensure stakeholders are informed of every milestone, delay, or update in real time.
- Build and sustain strong stakeholder relationships through consistent, professional, and transparent communication.
- Prepare and share daily requisitions status reports with relevant stakeholders and internal leadership.
- Escalate blockers and exceptions to management swiftly to prevent requisitions delays.
2. Online Operations Team Management
- Lead and manage the day-to-day activities of the online operations team, ensuring tasks are prioritised, tracked, and completed on time.
- Ensure every customer receives timely and accurate updates on their requisition status through the online team.
- Set daily, weekly, and monthly targets for the team and monitor performance against these goals
