About the role
Bloomreach is building the world’s premier agentic platform for personalization .We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. As a Technical Consultant (TC) , you lead the technical delivery of Bloomreach Product Discovery implementations for EMEA and APAC enterprise commerce customers. You act as the primary technical point of contact during onboarding and complex enhancement projects, designing and guiding integrations across product feed, tracking, APIs, and dashboard configuration to ensure a successful go-live and measurable business value. You will remotely support customers primarily across Europe, and where needed APAC, collaborating effectively across time zones. You’ll work closely with Solutions Architects, Service Delivery Managers, Technical and Business Consultants, Product Engineering, and client development teams to translate business
requirements into scalable technical solutions and deliver high-quality implementations on time and within scope. Key
responsibilities Client integration & solution delivery Own the technical implementation of Bloomreach Discovery from kickoff to post–go-live transition for assigned projects. Collaborate with pre‑sales Solution Architects to understand committed scope and confirm the features and use cases that must be implemented on the customer’s site as part of handover. Product feed integration : Consult clients on how to model and generate their product catalogs for Discovery. Work with internal tools/teams to ensure feed data is correctly ingested, validated, and optimized in the Bloomreach platform. Pixel / tracking integration : Advise on implementing the Bloomreach pixel / Web SDK for behavioral tracking and events (search, browse, cart, purchase, etc.). Coordinate with internal engineering/analytics teams to validate that tracking data is received and mapped correctly. API integration : Guide client developers on using Bloomreach Discovery APIs (search, category, recommendations, autocomplete) to power storefront experiences. Provide reference implementations and patterns to address customer-specific use cases (e.g., multi‑site, multi‑language, complex merchandising logic). Dashboard & merchandising enablement : Configure and sanity-check account settings and integrations in the Discovery admin tools. Consult customers on how to use merchandising rules, boosting, and other tools to meet business goals. Quality assurance, go‑live, and transition Maintain a Go‑Live Health Checklist covering feed, tracking, APIs, search relevance, and dashboard configuration, and ensure all critical items are signed off before launch. Support go‑live cutover , monitoring performance and key events, and coordinating with internal teams to resolve any launch‑critical issues. After a defined hyper‑care period, transition the account to Support / Customer Success , ensuring that known issues, configuration, and project documentation are clearly handed over. Collaboration & internal improvements Work with Service Delivery Managers and Project Managers to keep projects on track, proactively highlighting risks, dependencies, and scope challenges. Liaise with Support to investigate and resolve complex technical issues on existing Discovery accounts when TC expertise is required. Identify gaps in customer-facing and internal documentation , and contribute updates, runbooks, and examples to improve repeatability and quality of future projects. Partner with Product and Engineering to: Validate new features in pilot implementations. Provide structured feedback from the field. Review Product
