Director of Revenue Operations

As a Director of Revenue Operations , you'll play a pivotal role in driving revenue growth through process optimization, cross-functional alignment, data-driven decision-making, and strategic planning. Your efforts will contribute to the overall success and profitability of the organization. You are the trusted partner with global and regional GTM leaders to help identify and execute improvements to internal processes across all customer-facing roles. As a Director of RevOps, you will need to have strategic thinking coupled with effective execution. You'll cultivate relationships within the sales, marketing, customer operations, and finance divisions to pinpoint areas for improvement, and facilitate the provision of resources, tools, and support essential for success. The ideal candidate is disciplined, structured, and detail-oriented, all while offering a customer-centric approach. You are a fast learner and can work independently and have a strong sense of ownership and possess the self-confidence to further develop this role at MARKT-PILOT. This role will report to our CO-CEO. \n What we expect you to own and run with: Process Optimization: Identify inefficiencies in revenue-generating processes and implement improvements to enhance operational efficiency and effectiveness. Cross-Functional Alignment: Foster collaboration and alignment between sales, marketing, and finance teams to ensure coordinated efforts toward revenue goals. Data Analysis and Reporting: Analyze sales data, customer insights, and market trends to provide actionable recommendations for revenue enhancement strategies. Prepare and present comprehensive reports to stakeholders. Sales Enablement: Develop and implement sales enablement programs, including training, tools, and resources, to empower the sales team and improve their performance. Forecasting and Planning: Work closely with GTM leadership to develop accurate revenue forecasts and strategic plans to achieve revenue targets. Technology Management: Oversee the implementation and management of sales and revenue-related technologies, such as CRM systems and sales automation tools, to support operational efficiency and effectiveness. Performance Measurement: Establish key performance indicators (KPIs) and metrics to track and measure revenue performance, providing insights for continuous improvement. Revenue Growth Strategies: Collaborate with senior leadership to develop and execute revenue growth strategies, including pricing optimization, market expansion, and customer segmentation. Customer Experience Optimization: Identify opportunities to improve the customer experience throughout the revenue cycle, from lead generation to post-sale support, to drive repeat business and customer loyalty. Compliance and Risk Management: Ensure compliance with relevant regulations and industry standards related to revenue operations, minimizing risk and maintaining business integrity Which boxes you need to check: 5+ years of Sales Operations or Revenue Operations experience Deep understanding of SaaS business models, including subscription metrics (ARR, churn, ....), preferably experience in a SaaS company during periods of rapid growth Excellent Analytical skills – experience in data modeling and dashboarding. Ability to deeply interrogate and manipulate data. Confidence and curiosity to understand the implications of the results, and the ability to recommend and present solutions to senior stakeholders. Excellent understanding of standard business practices related to Sales Operations processes (sales cycle, sales processes, forecasting and pipeline management, renewals, reporting and analysis, and territory management). Say it, own it, deliver it! Is one of our core values and you having a track record of really getting things done and love to create impact Good knowledge of CRM (Hubspot (currently used), Salesforce, etc…) and other sales and marketing automation tools. Why MARKT-PILOT: Inspiring Team Culture: Enjoy regular team events, modern downtown Chicago offices, and a dynamic work environment that fosters innovation and collaboration. Flexible Working Hours: Enjoy the freedom to design your workday with flexible hours and a hybrid work option, allowing you to balance time between home and our vibrant downtown Chicago office. Generous Paid Time Off: Recharge with 25 paid vacation days each year to relax, explore, or focus on personal growth. Sick Leave: We care about your health and well-being. In alignment with Chicago’s Paid Sick Leave Ordinance, you will receive 5 day of sick time per year to be used Transit