About the role
Role title: AI Engineer III
Location: Bengaluru (On-site)
Experience: 5+ years
About Vahan
Vahan is a marketplace for blue-collar work. Zomato, Zepto, Swiggy and others hire through us; hundreds of recruitment agencies source through us. Samvaadini, our hybrid voice and WhatsApp agent, places 100,000+ outbound calls a day to people looking for delivery and warehouse work across 900+ Indian cities — qualifying them, answering questions about pay and shift timings, and handing the serious ones to a recruiter. It speaks Hindi, Hinglish, and a widening set of regional languages, mostly to people on low-end Android phones in noisy streets, many of whom have never used a chatbot before. When Samvaadini gets better, more people get placed in a job this week instead of next month.
The Role
You'll own outcomes across the system, not one component — the voice and WhatsApp agents, the eval suite, the conversion funnel they feed, and root-cause analysis across code, agent behaviour, models, and data. At this level you'll more often be handed a number that moved than a task to complete: qualified handoffs down 12%? You localize it across code, agent behaviour, a silent model change, upstream data, or a market shift, then argue for the fix with the most leverage.
What You'll Do
- Own the outcome, not the ticket — investigate metric moves end to end and argue for the highest-leverage fix (sometimes that's doing nothing)
- Know the funnel cold: outreach, connect, qualify, handoff, interview, placement — write your own queries
- Own agent behaviour end to end: the loop, tool surface, context management, stop conditions, retries, and timeout handling
- Build and defend the eval suite — every behaviour change ships behind a golden set and a regression gate
