As an AI Value Delivery Lead, you are on the front lines of turning customer contracts into real outcomes. You'll work alongside senior leads and cross-functional teammates to execute onboarding sprints, support customers through their early value journey, and help build the infrastructure that makes Klarity's delivery function scale.

This is a high-ownership, high-growth role. You'll be doing real work, not shadowing it.

This is role we’re looking for:

• Understanding of great operational design and familiarity with process engineering, knowing the importance of having _ just the right _ level of structure.

• Ability to think abstractly and speak at all levels: Executive Facilitation & Storytelling, User Journey Design, Customer Experience & Product.

• Design thinking depth, change management skills and a builder mindset. A player coach who can multiply teams with your experience and make it scalable with AI.

• Outcome oriented and creatively scrappy: Hypothesize, hustle and hone. Knows when to bend frameworks, creates 2 way doors, technological self starter and treats setbacks as learning opportunities.

Serving as a front line conduit for ou’ll turn field learnings into scalable playbooks, product improvements and customer outcomes.

_ Portfolio / Span of Control _ ~10 - 15 enterprise customers | $1 - 3M book of business ownership

What you'll do:

• Drive time-to-value for your customers: Own and execute structured onboarding & implementation sprints that help customers hit their magic milestones within 20 - 30 days. You'll own the day-to-day coordination, customer communication, and progress tracking.

• Support strategic advisory: Partner with senior leads on executive-facing deliverables, journey maps, readouts, change deployment sessions, and grow into facilitating these independently over time.

• Improve how we work: Spot friction in the implementation process and propose fixes. We expect you to make the playbook better, not just follow it.

• Be the connective tissue: Relay field learnings back to Product and Sales. Your observations from the front line are a core input into how Klarity evolves.

Who you might be:

• You've worked in consulting, deployments, customer success, or a transformation-adjacent role and have hands-on experience running structured workstreams

• You're comfortable in ambiguity. You can scope a problem, make a plan, and execute without waiting for perfect information.

• You communicate clearly across levels. You can write a crisp Slack to a user and a clean executive summary.

• You actively use automation, no-code tools, AI workflows, have the curiosity and speed to learn fast

• Bonus: Experience in enterprise SaaS, six sigma process design and or change management

What success looks like:

Primary KPIs:

• Onboarding Sprint Value Realization Attainment across your customers (SLA)

• Customer Experience & Implementation Health (Index Percentages)

• NRR & GDR based on book of business

• Internal optimization (process improvements deployed + impact)

A 2-3 day work pilot is part of the application which will include:

• Design thinking: Execute a customer lifecycle event model for an assigned value stream

• Process optimization: Identify and propose a fix to one onboarding bottleneck

• Tool prototype: Build an agent or automation using internal tools that address an existing hurdle for the team

• Customer & executive communication: Present your findings in an Executive Readout format

Benefits:

• Equity in addition to competitive cash compensation

• 100% Employer-Paid Medical, Dental & Vision options!

• Paid Parental Leave

• $500 Annual Learning Fund

• $100 Monthly Wellness Fund

• 401k via Betterment

• Relocation support to San Francisco Bay Area (where applicable)

• Office-related Perks:

Klarity is an equal opportunity employer. Klarity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

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