About the role
Energy Specialist
Fuse Energy · London, United Kingdom · Full-time · Posted 2026-11-06
Salary: From GBP 32,000
Workplace: on_site
Description
Fuse Energy is an energy startup on a mission to make energy abundant and affordable, fast. We combine first-principles thinking with cutting-edge technology to build a radically better energy system.
We've raised over $200M from top-tier investors including Balderton, Lakestar, Accel, Creandum, Lowercarbon, Ribbit, 20VC, Hummingbird and Collaborative Fund, alongside strategic angels including Nico Rosberg and GPs behind Meta, Revolut, Spotify and Uber.
We're building a fully integrated energy company: developing our own solar, batteries and other generation projects, building our own hardware, improving and developing grid infrastructure, trading power in real time, using AI across the business, and installing distributed energy in homes. By selling directly to consumers we cut out the middleman, lower costs and pass the savings on to our customers.
Fuse Energy is looking for an experienced Energy Specialist from the energy sector to own escalated tickets and complaints. You will take on the cases our frontline team can't solve, across billing, switching, payments and smart metering, and see each one through to resolution. This is a shift-based, in-office role in London, with optional overnight shifts, as part of our industry-leading 24/7 customer support.
Responsibilities
- Resolve escalated tickets and complaints end to end, from investigation to fix to customer follow-up.
- Manage chat and ticket queues during shifts prioritising cases and unblocking the frontline team quickly.
- Find the root cause behind complaints and spot when a one-off is a wider issue.
- Solve complex issues outside standard operating procedures (SOPs), escalating only when the fix is beyond your scope.
- Raise clear, evidence-backed escalations that other teams can act on straight away.
Requirements
- 1–2+ years experience at a UK energy supplier handling tickets, escalations or complaints
- Strong understanding of energy supply, including switching, billing, payments, industry data flows and smart metering.
- Comfortable using AI tools and data to investigate cases
- Strong problem-solving skills and a methodical approach to finding root causes.
- Exceptional written communication skills.
- Proven ability to manage multiple workflows across ticketing, live customer support, and queue management simultaneously.
- Ability to work in-office on a shift pattern, including weekends (overnight shifts optional)
Benefits
- £32,000 salary, performance bonus and overnight pay
- Fully expensed tech to match your needs
- Breakfast and dinner allowance for office-based employees
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About Fuse Energy
Fuse Energy offers renewable electricity supply services, operating as a licensed energy supplier with integrated renewable generation assets and consumer-facing tariffs. The company sources power from solar and wind farms and manages its own retail operations to reduce intermediaries and pass savings to customers. It provides tools such as near real-time billing forecasts updated every 30 minutes, mobile and web account management, and upcoming features like an AI assistant and smart device integration for home energy optimization.
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Job details
Salary
£32,000 - £32,000
Location
London, UK
Funding
Total raised
$148M
Last stage
Series B
Investors
What happens next.
No applications, no recruiter spam. Just the intro.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
I pitch you to the company
I write the intro, send it to the founder, and handle the back-and-forth.
A meeting lands on your calendar
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.