Solutions Architect (Software Implementation)

<div class="content-intro"><p> </p> <p> </p> <p> </p></div><p><strong><span data-contrast="auto">Why project44?</span></strong><span data-contrast="auto">  </span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="auto">At project44, </span><strong><span data-contrast="auto">we believe in better.</span></strong><span data-contrast="auto">  </span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="auto">We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world.  </span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="auto">With our</span><strong><span data-contrast="auto"> Decision Intelligence Platform, </span></strong><strong><em><span data-contrast="auto">Movement</span></em></strong><strong><span data-contrast="auto">,</span></strong><span data-contrast="auto"> we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward.  </span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="auto">Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose.  </span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="auto">If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p> <p><strong><span data-contrast="auto">Solutions Architect (Software Implementation)</span></strong><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p> <ul> <li><span data-contrast="auto">We are looking for a Solutions Architect to join our Customer Experience Team and work alongside Project Managers, CSMs, Sales, Tech, and Support to deliver a seamless implementation experience to our Customers. You will effectively manage post-contract integration projects across a variety of platforms, meeting agreed timelines and maximizing customer satisfaction. You will be working alongside an established team of other solution architects, with various backgrounds in logistics and technology.</span></li> </ul> <p><strong><span data-contrast="auto">Key Accountabilities:</span></strong><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p> <ul> <li><span data-contrast="auto">Lead API Solution Design phases for customer implementations, translating business

requirements into scalable, secure, and performant technical architectures aligned with project44 best practices.</span><span data-ccp-props="{"335559739":0}"> </span></li> <li><span data-contrast="auto">Own and produce Implementation Design Documents (IDDs), including system architecture, API flows, data mappings, dependencies, assumptions, and risks.</span><span data-ccp-props="{"335559739":0}"> </span></li> <li><span data-contrast="auto">Act as the technical authority for customers, providing hands-on guidance and troubleshooting throughout implementation with a broad and deep understanding of project44 APIs, products, and integrations.</span><span data-ccp-props="{"335559739":0}"> </span></li> <li><span data-contrast="auto">Collaborate closely with Engineering, Product, and Technical Support teams to validate designs, resolve technical blockers, and influence product improvements based on customer feedback.</span><span data-ccp-props="{"335559739":0}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Support and coordinate System Testing and User Acceptance Testing (UAT), ensuring solutions meet functional, performance, and reliability

requirements.</span><span data-ccp-props="{"335559739":0}"> </span></li> <li><span data-contrast="auto">Lead technical readiness for Go-Live, including cutover planning, validation, and post-deployment checks.</span><span data-ccp-props="{"335559739":0}"> </span></li> <li><span data-contrast="auto">Provide Hypercare support post-launch, proactively monitoring integrations, resolving issues quickly, and ensuring customer stability and satisfaction.</span><span data-ccp-props="{"335559739":0}"> </span></li> <li><span data-contrast="auto">Serve as a technical liaison between customer technical teams and internal stakeholders, ensuring clear communication, expectation management, and alignment throughout the project lifecycle.</span><span data-ccp-props="{"335559739":0}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Apply light project management skills to manage timelines, dependencies, and deliverables; track work using time-tracking tools and manage tasks and issues via internal systems (e.g., Jira, Zendesk, Rocketlane).</span><span data-ccp-props="{"335559739":0}"> </span></li> <li><span data-contrast="auto">Contribute to process improvement, documentation standards, and reusable solution patterns to improve scalability and consistency across implementations.</span><span data-ccp-props="{"335559739":0}"> </span></li> <li><span data-contrast="auto">Support pre-sales or discovery activities as needed by providing technical input, solution feasibility assessments, and implementation estimates.</span><span data-ccp-props="{"335559739":0}"> </span></li> <li><span data-contrast="auto">Facilitate standard project management methodology for all implementations, including, but not limited to:</span><span data-ccp-props="{"335559739":0}"> </span></li> <li><span data-contrast="auto">Leading technical kick-off calls </span><span data-ccp-props="{"335559739":0}"> </span></li> <li><span data-contrast="auto">Technical deep dive – review the APIs in detail, consulting with customer to provide best practices and most efficient set up of the APIs</span><span data-ccp-props="{"335559739":0}"> </span></li> <li><span data-contrast="auto">Providing input on test plans and training</span><span data-ccp-props="{"335559739":0}"> </span></li> <li><span data-contrast="auto">Weekly status meetings – weekly calls with customers to review progress, obstacles, upcoming tasks, etc. </span><span data-ccp-props="{"335559739":0}"> </span></li> <li><span data-contrast="auto">Post-implementation hyper care – ensure the implementation is a success, before transitioning the account to our customer success team.</span></li> </ul> <p><strong><span data-contrast="auto">

Requirements & Preferred Skills:</span></strong></p> <ul> <li><span data-contrast="none">Fluent in <strong>English (written and spoken)</strong>; </span> <ul> <li><strong>Spanish OR/AND Italian</strong> language skills are a strong plus.</li> </ul> </li> <li><span data-contrast="none">3–5 years of customer-facing experience in one or more of the following areas:</span><span data-ccp-props="{"335559739":0}"> </span></li> <li><span data-contrast="none">Customer integrations and technical implementations</span><span data-ccp-props="{"335559739":0}"> </span></li> <li><span data-contrast="none">Software or SaaS systems delivery</span><span data-ccp-props="{"335559739":0}"> </span></li> <li><span data-contrast="none">Supply chain, transportation, or logistics technology integrations</span><span data-ccp-props="{"335559739":0}"> </span></li> <li><span data-contrast="none">Proven experience working with API and delivery tools, such as Postman, Observe, JIRA, Confluence, and Microsoft Office (or equivalent productivity tools).</span><span data-ccp-props="{"335559739":0}"> </span></li> <li><span data-contrast="none">Strong ability to proactively identify, assess, and clearly communicate technical risks, dependencies, and opportunities to both technical and non-technical stakeholders.</span><span data-ccp-props="{"335559739":0}"> </span></li> <li><span data-contrast="none">Comfortable working in a fast-paced, cross-functional environment, balancing multiple customers, priorities, and timelines.</span><span data-ccp-props="{"335559739":0}"> </span></li> <li><span data-contrast="none">Willingness to travel occasionally to support customer engagements and on-site activities as required.</span><span data-ccp-props="{"335559739":0}"> </span></li> <li><span data-contrast="none">Experience integrating with or supporting TMS and ERP systems is highly desirable.</span></li> </ul> <p><span data-contrast="none"><strong>In-office Commitment: </strong><span data-contrast="auto">Our office is where ideas spark, connections thrive, and innovation comes alive. The expectation is to be on-site, </span><strong><span data-contrast="auto">in office four days a week</span></strong><span data-contrast="auto"> as this offers the chance to immerse yourself in the energy of the office and collaborate with your co-workers. Together, we’re building something extraordinary—learn, grow, and thrive in our fast-paced, transformative environment.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335557856":16777215,"335559737":0,"335559738":240,"335559739":240,"335559740":278}"> </span></span></p> <p><strong><span data-contrast="auto">Diversity & Inclusion</span></strong><span data-contrast="auto">   </span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="auto">At project44, we're designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We’re focused on creating a company where all team members can bring their authentic selves to work every day.   </span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="auto">We’re building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture.   </span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="auto">project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application!   </span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="auto">For any needed accommodations during the hiring process, please email </span><a href="mailto:[email protected]"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">[email protected]</span></span></a><span data-contrast="auto">. Even if you don’t meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of

the role’s

requirements.</span></p> <p><strong><span data-contrast="auto">About project44</span></strong><span data-contrast="auto">   </span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="auto">Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continues to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we’ve created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences. </span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p><div class="content-conclusion"><p> </p> <p> </p></div>