AI Adoption Manager, Midmarket | West

requirements and feedback are promptly addressed. Act as the primary point of contact during the onboarding trial period, tracking key metrics (e.g., user engagement, demand submissions, software utilization) via platforms like Vitally and escalating issues when necessary. Mentor and support junior onboarding team members while refining onboarding strategies to achieve higher trial conversion rates. Strategic Customer Engagement: Engage with key decision-makers and firm champions to establish strategic success metrics and ensure alignment on implementation milestones. Lead high-level review sessions (e.g., account strategy sessions and transition meetings) to discuss trial performance, identify upsell or cross-sell opportunities, and gather actionable feedback. Advocate for continuous customer improvement by initiating meetings with customers to troubleshoot problems, optimize workflows, and set clear next steps toward long-term success. What we look for: Experience: 2+ years of experience in the SaaS or legaltech industries, preferably within customer onboarding, implementation, or success roles. Demonstrated ability to manage end-to-end onboarding processes for enterprise clients and high-value accounts. Skills & Competencies: Excellent verbal and written communication skills with the ability to present complex technical solutions to non-technical stakeholders. Proven track record of driving customer adoption and achieving high trial-to-subscription conversion. Strong project management, organizational, and problem-solving abilities. High technical aptitude with a strong understanding of SaaS platforms and relevant legaltech applications. Ability to work collaboratively in a fast-paced, cross-functional environment with a customer-first mindset. Willingness to travel up to 50% as required for onsite customer engagements and training sessions. Notice to Candidates: EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page ( evenuplaw.com/careers ) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, [email protected] or no‑[email protected] email addresses. To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page . If you receive communication from someone you believe is impersonating EvenUp, please report it to us at [email protected]. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”.

Benefits &

Perks: As part of our total rewards package, we offer attractive

benefits and

perks to our employees, including: Choice of medical, dental, and vision insurance plans for you and your family. Additional insurance coverage options for life, accident, or critical illness. Flexible paid time off, sick leave, short-term and long-term disability. 10 US observed holidays, and Canadian statutory holidays by province. A home office stipend. 401(k) for US-based employees and RRSP for Canada-based employees. Paid parental leave. A local in-person meet-up program. Hubs in San Francisco and Toronto. Please note the above

benefits &

perks are for full-time employees EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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