About the role
Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Required to be on evening shift or night shift most of the time to cover the extended hour services Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience o OR 3+ years of technical support, technical consulting experience, or information technology experience Mandarin Language: fluent in reading, writing and speaking. English Language: confident in reading, writing and speaking. Leadership - handle technically challenging and politically hot customer situations Strong communications skills - Excellent spoken and written English communication skills Effective, polished interaction with customer to gather information Networking ○ Deep understanding of network protocols such as TCP/IP, and OSI concepts. Solid knowledge with DNS, Routing, NAT, HTTPs, etc. ○ Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.). Be able to analyze complex network issues with those tools. ○ Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred Operating System/Virtualization (as a plus) ○ Knowledge with OS Internals concepts (Windows, Linux, etc.), Active Directory and Security ○ Understanding of Virtualization concepts and virtual system administration ○ Experience with VM (Windows and Linux) configuration and administration ○ Azure Platform development and deployment concepts This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *
About Swiftkey
SwiftKey is a technology company that aims to enhance interaction between keyboards and people. It upgrades smartphone keyboards to make typing faster, by utilizing artificial intelligence to learn from each user in order to autocorrect and predict their next word. The SwiftKey Keyboard for Android supports more than 80 languages. SwiftKey was founded by Ben Medlock and Jon Reynolds in 2008 and is based in London, United Kingdom.
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Job details
Location
Taipei City, Taiwan
What happens next.
No applications, no recruiter spam. Just the intro.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
I pitch you to the company
I write the intro, send it to the founder, and handle the back-and-forth.
A meeting lands on your calendar
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.