About the role
What we do
We believe accessing healthcare should be as simple as doing your taxes on TurboTax.
But for the millions on Medicaid, it’s not.
People lose coverage because of administrative barriers—like missing a notice and incorrect documentation. 60–70% of disenrollments in Medicaid happen for these procedural reasons. These are avoidable errors caused by fragmented systems, not ineligibility.
What you’ll do
As an early member of the product operations team at Fortuna, you’ll play a critical role in building a best-in-class consumer product. We work fully in-person 5 days a week out of our NYC office, and believe deeply in the value of a focused, supportive, and tight-knit team.
Your main responsibilities as a product ops associate will include:
- Process Operations - Ensure we can scale volume across numerous states, working closely with Engineering to streamline processes:
- Review and process high volumes of consumer applications, tracking learnings and patterns for Engineering
- Understand nuances / edge cases across state and Medicaid programs (no prior experience necessary)
- Identify patterns in user behavior across the full product to collaborate with engineering on product features and address bugs
- Consumer Operations - Ensure our Fortuna consumers have the best experience:
- Provide timely, empathetic, and high-quality consumer support
- Understand and investigate consumer needs and pain points
- Collaborate with engineering to identify opportunities to improve user experience and reduce support needs
This role may be for you if…
You want to move fast and learn faster at a startup. You’ll thrive here if you see startups as the ultimate launchpad for your career and want to get deep in the weeds of building. You’ll get exposure to early‑stage company building, working across Operations and Engineering. You’ll have a unique opportunity to influence what we build and how we build it. Some words we think of when we think of our ideal fit: scrappy, high-grit, reliable, resourceful, open-minded, humble, and empathetic
