About the role
About us:
We are on a mission to provide faster and affordable access to the justice system - starting with depositions and trials.
We are a YC-Backed company founded by an ex-Google Gemini team. DraftTheRecord is growing very fast, going from $0 to $X million+ in under 6 months.
1000s of depositions and trials run through DraftTheRecord every week including Senate and House meetings, Confidential hearings, criminal proceedings like murder trials, and civil lawsuits involving family disputes, personal injury and much more.
During legal proceedings,
- DraftTheRecord provides real time assistance to attorneys, previously requiring a legal team. The platform then helps analyze depositions and other evidence cutting down trial prep time from weeks to days.
- Court reporters use DraftTheRecord to capture audio and generate live transcript drafts for attorneys and judges.
- Transcribers use our legal-specific AI transcription model to cut transcription time by 3x.
Job Overview:
We are looking for a customer success representative who wants to own customer relationships end to end. You will directly work with the founders and own the entire customer journey through onboarding, support, account management, and referral expansion for 100s of customers.
What you will do:
- Guide customers through onboarding and help them quickly build confidence using the platform
- Helping customers navigate questions, resolve issues, and get clear answers quickly over phone and email
- Talk to customers constantly. Understand what’s working, what’s confusing, what’s breaking trust, and what would make DraftTheRecord indispensable.
- Writing support documentation, making videos, and creating AI email automations to reduce repeat questions, scale support, and handle more accounts at the same time.
