About the role
Manager of Customer Success - Feroot Security 🏆 G2 Names Feroot a 2026 Best Software Product in Data Privacy Platform Products DXComply Automates privacy compliance and consent audits across web and mobile, with coverage for GDPR, CCPA, HIPAA, and 50+ regulations. HIPAA Compliance CCPA / CPRA PIPEDA DORA GDPR Australian Privacy Act Read more about DXComply PaymentGuard Automates PCI DSS 4.0.1 compliance for payment pages. Blocks Magecart, e-skimming, and formjacking with audit-ready evidence. PCI DSS 4.0.1 Req. 6.4.3 & 11.6.1 SAQ A-EP SAQ D For Payment Processors SAQ D For Merchants Read more about PaymentGuard DXSecure Protects every website and web app from malicious scripts and data exfiltration, with full client-side visibility in real time. AppSec Data Discovery Risk Assessment Vendor Management OWASP NIST Audit Readiness Read more about DXSecure Platform Overview Solutions Solutions Industries e-Commerce and Retail Entertainment and Gaming Financial Services Healthcare Payment Processors SaaS/Tech Telehealth and Pharmacies Frameworks PCI DSS 4.0.1 HIPAA Compliance CCPA / CPRA PIPEDA Australian Privacy Act DORA GDPR 50+ global privacy laws and frameworks Consent Management Audit Use Cases PCI DSS 4.0.1 Req. 6.4.3 & 11.6.1 Pass SAQ A-EP for Custom Payment Pages SAQ D For Merchants Pass SAQ D For Payment Processors Safeguard PHI For HIPAA Compliance Enforce Regulatory Compliance Defend Your Runtime Environment Protect Sensitive Data (PII, PHI, credit card) Manage Third-Party Tools Generate Audit-Ready Evidence Monitor Compliance In Real-Time Monitor SBOM And Supply Chain Risks Perform Client-side Risk Assessment Ensure Privacy Policy Enforcement Consent Management Audit Free Tools PageScanner for Chrome Web Tracker Database PCI DSS 6.4.3 and 11.6.1 Self-Assessment Resources Blog Events Resource Library Case Studies Education center News & Press About
About us Become a Partner Careers Media Center Log In Log In Schedule a Demo Need Evidence? Date posted: 2026-02-04 Manager of Customer Success Toronto, ON Apply Now To apply: Please email the hiring manager at [email protected] with your resume and a brief note on your experience. As a Manager of Customer Success, you will lead and inspire a team of Customer Success Engineers managing a proactive, customer-results-focused Customer Success motion. You will be responsible for guiding
the team, anticipating customer needs, driving measurable outcomes, and delivering consistent value across the customer lifecycle. You will act as a people leader, coach, and change agent, balancing team development, customer outcomes, and cross-functional collaboration. This role plays a critical part in shaping how Feroot Security partners with customers and ensures Customer Success is viewed as a strategic driver of adoption, retention, and growth. What You’ll Do Lead, coach, and develop a team of Customer Success Managers, fostering a culture of accountability, innovation, and customer focus Establish a clear vision for Customer Success and translate that vision into daily behaviors, workflows, and execution standards Drive a shift from reactive issue management to proactive engagement, risk identification, and value realization Ensure consistent execution of the customer lifecycle from onboarding through renewal and expansion Partner with
the team to define customer goals, success criteria, and measurable outcomes Identify adoption barriers and customer risks early, ensuring action plans are in place before issues escalate Act as an escalation point for complex or high-risk customer situations, supporting structured account recovery efforts Leverage customer data and insights to guide prioritization, engagement strategies, and decision-making Provide clear visibility into customer health, adoption, and outcomes for leadership and cross-functional team Collaborate closely with Sales, Renewals,Marketing, Product, Support, to deliver a unified customer experience; Advocate internally for customer needs and outcomes to influence product improvements and operational enhancements; Lead change effectively as products, processes, and business models evolve.
Requirements (Must-Have) 5+ years managing global Customer Success teams providing 7x24x365 service levels Experience building and managing Sales to Customer Success process and hand-offs Experience building and managing customer onboarding process driving to outcome achievement against outcomes Ability to speak to customers in business and technical language A strong strategic vision for the customer experience,, and customer support Develop delivery models that align with current customer segments, deliver customer value and scale with growth projections A strong customer advocate with the ability and willingness to engage directly with customers Ability to communicate well with individuals, teams, partners and at industry level events A track record of developing and mentoring great talent, and building and motivating high achieving teams The skills to be a data-driven decision maker, with a willingness to experiment and iterate Effective and productive collaborator to drive cross-functional initiatives Empathy, humility and listening skills Preferred Skills (
Bonus) Familiarity with compliance frameworks such as PCI DSS 4.0 and HIPAA. Experience with privacy and regulatory standards like CCPA and GDPR. Knowledge of containerization, AWS, and modern development best practices. Experience with relational databases and SQL. How to apply Interested candidates should email the hiring manager at [email protected] . Please include your resume and a short introduction outlining your background and interest in
the role. Type: Full-Time Location: Toronto, Canada (downtown) and remote Apply Now Log In Schedule a Demo Products PRODUCT Platform Overview DXComply DXSecure PaymentGuard USE CASES PCI DSS 4.0.1: Req. 6.4.3 & 11.6.1 Merchants SAQ A-EP Merchants SAQ D Payment Processors SAQ D HIPAA Online Tracking Rules AppSec: Client-Side and JS Data Discovery Privacy Policy Compliance Consent Management Audit Web Visitor Journey Compliance Solutions BY INDUSTRY e-Commerce and Retail Entertainment and Gaming Financial Services Healthcare Payment Processors SaaS/Tech Telehealth and Pharmacies BY FRAMEWORK PCI DSS 4.0.1 HIPAA GDPR OWASP Privacy Compliance Australian Privacy Act U.S. Privacy Laws (CCPA/CPRA+) CIPA UK DPA GLBA COPPA PIPEDA DORA NIST Resources & Company RESOURCES Blog Events Resource Library Case Studies Education center News & Press ABOUT
About Us Become a Partner Careers Media Center System Status FREE TOOLS Feroot PageScanner Web Tracker Database © 2026 Feroot Security Trust Center GDPR Privacy Policy Terms of Use Sitemap
About Feroot Security
Feroot (YC W21) is the leading compliance and security platform for b2b websites that helps you easily achieve and maintain compliance with PCI DSS 4.0.1, CCPA, CIPA, HIPAA and 50+ data privacy regulations.
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Job details
Location
Toronto, ON
Funding
Total raised
$27.5M
Last stage
Series A
Investors
What happens next.
No applications, no recruiter spam. Just the intro.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
I pitch you to the company
I write the intro, send it to the founder, and handle the back-and-forth.
A meeting lands on your calendar
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.