Manager, Starlink Enterprise Accounts (State & Local Programs)

Job Application for Manager, Starlink Enterprise Accounts (State & Local Programs) at SpaceX New Manager, Starlink Enterprise Accounts (State & Local Programs) Bastrop, TX Apply SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. MANAGER, STARLINK ENTERPRISE ACCOUNTS (STATE & LOCAL PROGRAMS) Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. As a leader on the Starlink Enterprise Accounts team, you will develop and manage a team that is responsible for delighting Starlink State & Local/Local & Regional government customers at scale. You and the team will be responsible for managing enterprise contracts to rapidly drive realization of revenue, doing it scalably, and working closely with counterparts on Starlink cross-functionally. A key challenge will be driving a culture that both maximizes customer happiness, citizen onboarding and minimizes the input required by the team. The Enterprise Account Management team serves as the point of contact for customers from contract signature, through successful activation, ensuring all contract terms are fulfilled while and identifying new opportunities to generate business with enterprise customers. Prior to contract signature, the team will have a key role in ensuring that the commitments we make are ones we can successfully execute to. In the past year, the Starlink team has signed contracts with State and Provincial customers who will subsidize high speed internet programs at a pace and for use cases previously not possible. The team has designed the product to be self-service, and we need to similarly evolve our team and systems to enable large organizations to deliver and scale Starlink in a programmatic way, minimizing humans-in-the-loop. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy, building excellent teams, and managing complex cross-functional projects. RESPONSIBILITIES: Build, deliver, and rapidly implement strategy and growth plans for delivering Starlink to via government subsidized programs Grow and build the enterprise account management function within Starlink Hire and lead an exceptional team Identify and build necessary tools and capabilities to manage accounts in a scalable way, working closely with the application software and finance teams to automate as much as possible Develop internal goals and metrics/visualizations to measure and communicate success Manage all aspects of non-technical project management for government subsidized accounts Work with internal and external stakeholders to finalize commercial government subsidy contracts, serving as a final check before contract signature to ensure we are poised for success and any risks are captured/communicated internally Ensure that contract requirements are delivered on time and meeting contract requirements Take an extreme ownership approach to realizing activation goals and forecasted revenue on or ahead of schedule Identify and broadly/loudly communicate readiness levels, requirements, schedules, and risks Own the customer interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue Build relationships with customer points of contact to identify requirements and manage expectations, driving revenue realization as quickly as possible Collect, communicate and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business Retain and grow the value of accounts BASIC QUALIFICATIONS: Bachelor's degree 6+ years working with State & Local executives and customers to support a technical product/service 2+ years of direct people management experience PREFERRED SKILLS AND EXPERIENCE: 10+ years of experience working with government customers and system integrators Exceptional customer interface skills, including excellent written and verbal communication skills and ability to tailor communications appropriately to level (working-level to executive-level) Excellent negotiation and conflict resolution skills Demonstrated ability to quickly and successfully grow and develop an excellent team and new function, including ability to develop and coach team members and ability to scale non-linearly Demonstrated ability to work in a fast-paced, autonomously driven, and demanding start-up atmosphere Demonstrated ability to champion and lead significant projects and business initiatives, including ability to manage in an environment with competing priorities Familiarity with existing Starlink products, services and customer support systems/processes ADDITIONAL REQUIREMENTS: Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts Must be willing to travel to other SpaceX offices and customer locations as needed ITAR REQUIREMENTS: To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here . SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [email protected] . Create a Job Alert Interested in building your career at SpaceX? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name * Last Name * Preferred First Name Email * Phone Country * Phone * Location (City) * Locate me Resume/CV * Attach Attach Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School * Select... Degree * Select... Discipline Select... Add another LinkedIn Profile Portfolio or Cover Letter Attach Attach Accepted file types: pdf, doc, docx, txt, rtf How did you hear about this job? * Select... If event or other, please specify below. Please specify GPA (Undergraduate) * Select... Please convert your GPA to a 4.0 scale. Select "Not applicable/Do not recall" if you do not have or do not remember your undergraduate GPA. GPA (Graduate) * Select... Please convert your GPA to a 4.0 scale. Select "Not applicable/Do not recall" if you do not have or do not remember your graduate GPA. GPA (Doctorate) * Select... Please convert your GPA to a 4.0 scale. Select "Not applicable/Do not recall" if you do not have or do not remember your doctorate GPA. SAT Score * Select... ACT Score * Select... GRE Score * Select... Active Security Clearance(s) * Select... SpaceX Employment History * Select... Can you perform all of the essential functions of this role with or without reasonable accommodations? * Select... Are you legally authorized to work in the United States? * Select... Citizenship Status * Select... To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about ITAR here . If (f) Other, please explain: Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in SpaceX’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Gender Select... Are you Hispanic/Latino? Select... Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Select... Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. Submit application Powered by Greenhouse