About the role
Location: In person, Central London, 4–5 days in office
Type: Full-Time
NB: We are able to sponsor visas
Arva AI is revolutionising financial crime intelligence with our cutting-edge AI Agents. By automating manual human review tasks, we enhance operational efficiency and help financial institutions handle AML reviews, while cutting operational costs by 80%.
As our first Customer Success hire, you'll own the post-sale relationship with our financial institution clients — ensuring they get maximum value from Arva's platform, driving retention, and feeding real-world insight back into the product. You'll be operating at the intersection of compliance, AI, and enterprise relationships in a fast-moving early-stage environment.
About the Role As Customer Success, you will:
Own the end-to-end customer relationship post-onboarding, from initial deployment through to expansion and renewal.
Become the internal voice of the customer — synthesising feedback from compliance teams and translating it into actionable product insight.
Partner closely with Sales, Product, and Engineering to ensure customers achieve measurable outcomes and that Arva delivers on its promises.
What You'll Do
Onboarding & Deployment: Guide new clients through onboarding, ensuring fast time-to-value and a smooth handoff from the sales process.
Relationship Management: Build trusted, senior relationships within compliance and operations teams at financial institutions.
Value Delivery: Proactively monitor customer health, identify risks early, and drive adoption of key platform features.
Feedback Loop: Capture and synthesise structured feedback from customers to inform product prioritisation and roadmap decisions.
Retention & Expansion: Own renewal conversations and identify upsell and expansion opportunities in partnership with Sales.
