Customer Success Manager, EPM - San Francisco, Austin, or New York

Requirements: BA/BS degree required, MBA or other relevant advanced degree preferred. 3 years of experience in customer success, account management or a similar role within a software/SaaS company. You have a proven track record of effectively managing a high-volume of Enterprise-level accounts; driving customer adoption, satisfaction, renewals, and expansion. Preferred

Qualifications: 5 years of experience in account management, sales, or professional services at a software/SaaS company. Proven track record of building strong C-level executive relationships and demonstrating a deep sense of empathy and dedication. Experience preparing and delivering presentations targeted to a senior audience. Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience. Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement. Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment. What we offer: Competitive

compensation package, Salary Range: (NYC / SF: $150,000 - 165,000 OTE) We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, and London High-end equipment (based on stock/availability) to do your work in the best conditions

How we work: Thrive Together — We win as a team and do right by our colleagues, customers, partners, and community. Never Settle — We operate with rigor, ambition, and a constant drive to improve. Go for it — We are action-oriented and believe learning comes through execution. Be real, be humble — We lead with empathy, openness, and honest feedback. Champion our Customer — We solve what matters most and help customers succeed in complex environments. \n $150,000 - $165,000 a year \n We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially. Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice .

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