Product Expert - Health Data

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

As the Product Expert for Veeva Compass, you’ll be focused on working closely with our customers to help ensure they are getting the most value out of our products.

Veeva Compass is our suite of data products across Compass Patient, Prescriber, and National, including prescription and medical claims record-level data to support more broad de-identified patient analytics and projected prescription and medical claims data to support HCP-level engagement.

You’ll be the primary relationship owner for a group of our customers. You’ll understand the key business problems our commercial customers are trying to solve and how our data can help them achieve their goals. Veeva Compass products are a new suite, and you’ll also spend your time building standard processes, determining the right success metrics to measure engagement, and overall developing best practices.

You’ll be embedded within the Product team to help ensure that feedback and improvement opportunities can be easily acted on.

This is a great opportunity for someone who is passionate about data and excited about working closely with customers to help make them successful on our Compass data products.

What You'll Do

• Successfully own and manage customer relationships to ensure they are getting the most value out of Compass products, adopting new features & capabilities, and considering broader use cases our products can support
• Understand our customer’s commercial use cases and help them navigate the data to better support the business need
• Own onboarding and training of customers on the Compass Portal & data products
• Work closely with Account Partners to support & engage with our customers
• Drive customer data investigations & resolve data questions using SQL
• Own core internal dashboards & metric generation for customer discussions
• Assist IT teams in setting up data ingest and bringing in the right technical resources when needed
• Work closely with the Product team to influence product roadmap as well as be able to translate design decisions and & product vision to customers

Requirements

• 5+ years of life science data analytics experience
• Customer-facing experience at a consulting company/health tech firm OR internal analytical role at a life sciences company
• Experience working with prescription and medical claims, payer data, and/or sales/performance data sets
• Experience supporting customer use cases in life sciences (e.g., patient data analytics, targeting & segmentation, incentive compensation, etc.)
• Experience using SQL to drive analytics

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $55,000 - $175,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.