About the role
About the Role
As a CRM Operations Executive at Landeed, you will be at the heart of our customer requirement process — communicating with stakeholders, keeping customers informed, supporting upsell targets, and coordinating between our online and offline teams. This is a hands-on, fast-paced role suited to someone who is organised, proactive, and passionate about delivering great customer outcomes.
This role is based in Hyderabad. Candidates from anywhere in India are welcome to apply — relocation is mandatory.
Key Responsibilities
1. Stakeholder Communication Updates
- Communicate with stakeholders on a daily basis regarding new requirements and provide timely updates on existing ones
- Maintain accurate records of all requirement statuses and ensure stakeholders are kept informed at every stage
- Respond to stakeholder queries promptly and escalate unresolved issues to senior team members
- Prepare and share daily customer requirement update reports with stakeholders and internal teams
2. Online Operations & Customer Updates
- Work as part of the online operations team to ensure customers receive accurate and timely updates on their customer requirement status every day
- Follow up with customers on pending documentation, approvals, and next steps
- Maintain up-to-date records in the CRM system for all active customer requirements.
- Support team leads in meeting daily operations targets and SLAs
3. Upsell Support & Target Achievement
- Identify upsell opportunities during customer interactions and communicate relevant product or service options
- Support the online operations team in achieving quarterly upsell targets through proactive customer engagement
