Product Manager, Mail-In Blood Testing

Product strategy and GTM, mail-in blood testing

• Own the product roadmap
• Run continuous customer development and drive product-market-fit improvements
• Partner with e-commerce and B2B teams to optimize GTM and find new channels

Retention and Retention

• Identify churn reasons; improve retention with targeted, cross-functional initiatives
• Guarantee results are accurate and delivered on time; this standard is non-negotiable
• Ensure products and processes meet CLIA/CAP, HIPAA, and FDA / laboratory-developed-test requirements
• Move fast within those regulatory guardrails, not around them

Process and Metrics

• Track sample success / redraw rate, and other drivers of delay, cost, and churn
• Own it as a product problem: collection device, instructions, packaging
• Track activation / completion rate: ordered, sample returned, result delivered
• Continuously identify and eliminate bottlenecks to improve efficiency and scalability

Vendors and Partners

• Co-own manufacturing and lab relationships; hold partners to commitments and replace them when they fall short
• Initiate new partnerships to expand the testing menu and customer experience

Team and Collaboration

• Develop the support team through training, feedback, and clear guidance
• Collaborate across marketing, operations, R&D, and SW development to drive product excellence and growth

Qualifications

• 3+ years in product, marketing, or operations — ideally physical, regulated, fast-moving settings like healthcare, biotech, or DTC hardware
• Comfortable owning both physical and digital product surfaces, and making decisions from operational data
• Strong problem-solving and adaptability as priorities and conditions change rapidly
• Excellent communicator who moves cross-functional teams without relying on formal authority
• Familiarity with CLIA/CAP, HIPAA, and lab compliance standards — or the ability to master them quickly
• Founder or early-employee experience is a plus
• Bachelor's in business, marketing or a related field — or an equivalent record of accomplishment

Personal Characteristics

• Bias toward action — decisive under uncertainty, and comfortable correcting course as new information emerges
• Extreme ownership — accountable for outcomes across functional boundaries
• Composure under pressure — steady and effective when systems are strained
• Rigorous attention to detail — committed to getting it right the first time, given the consequences of an inaccurate result
• Low ego and high standards — willing to do unglamorous work while holding the bar high

Compensation and Benefits

• Stock options, and meaningful equity in a company solving a problem that matters

How to Apply

Please email alex @ siphoxhealth.com

Include the role title and “YC” in your subject line to help us route your application.

• Attach your resume and a brief set of bullet points describing what you have delivered to date — outcomes rather than responsibilities

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.