Forward Deployed Engineer

We are looking for a Forward Deployed Engineer with 3-5 years of experience to join RELEX's fast-growing AI-native retail planning team. You'll write production code, build data pipelines, and serve as the technical face of RELEX to major Canadian and US retailers — owning customer outcomes end-to-end in a startup-like business unit backed by a $768M+ funded global leader.

What will you be doing?

• Writing production code (~70% of your day) to build and deploy customer-specific integrations, data pipelines, and AI-driven solutions for major US grocery and retail accounts
• Serving as the primary technical point of contact for 2-3 enterprise retail customers, engaging stakeholders from VP-level to store operations
• Gathering requirements, workshopping solutions, and vibecoding prototypes directly with customers before implementing into the product
• Owning KPI delivery, solution performance, and SLAs for live customer environments connected to their ERP systems
• Traveling ~30% of the time to customer sites across the US (Phoenix, San Antonio, Jacksonville, Toronto, etc.)

Key Requirements

• 3-5 years of experience with a client-facing engineering background — must have worked directly with customers
• Strong engineering fundamentals with ability to write production code daily (not just consulting/architecture)
• Product mindset — understanding how software products work, quality standards, and product vision
• Highly organized with strong multitasking ability; comfortable managing multiple accounts and syncing across engineering, AI, and design teams
• Comfortable with AI tools in daily workflows and experienced with cloud platforms and modern data stacks