About the role
About the Opportunity
We are partnering with a rapidly growing global B2B SaaS organization that develops technology used by millions of users worldwide. The company serves a diverse customer base ranging from individual developers and startups to large enterprise organizations.
As the business continues to scale its enterprise customer success function, it is seeking an experienced leader to drive strategic transformation focused on customer revenue growth, retention, operational excellence, and AI-enabled productivity.
This is a highly visible leadership role with significant influence across the business and direct ownership of post-sale revenue growth and customer success outcomes.
Why This Role Exists
The business is entering a new phase of growth and is focused on three strategic priorities:
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Shift from renewal management to expansion partnership. The current CS motion exists as very large books run across mostly transactional renewals. To deliver durable NRR growth in the enterprise customer base, you’ll lead the shift into proactive expansion partnership at the top of the book—executive relationships, success plans tied to customer outcomes, and a structured EBR cadence—while letting more scaled motions and auto-renewal handle the long tail.
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Move to more tiered, AI-leveraged coverage. Elevate the account management approach by building a tiered coverage model where top accounts get managed-CS depth and the long tail is served by AI-powered playbooks, automation, and self-service enablement. Leverage AI as the productivity lever driving efficient, enterprise-quality account management.
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Establish Account Management and Customer Success best practices. Set the bar for what enterprise-grade customer success looks like, defining scalable standards and account management methodology across the business.
What PowerToFly.com Has to Offer
Disclaimer:
This position is being advertised on behalf of a partner organization. Employment terms, benefits, and conditions may vary and are subject to the policies of the hiring company. Details on the specific requirements and conditions for this role will be provided during the recruitment process.
About PowerToFly
PowerToFly is an AI workforce partner that connects organizations with representative experts who build, train, and ship AI. Through a global community of 1.1M+ professionals, more than 75% of whom identify as women, non-binary, or BIPOC, PowerToFly AI helps companies hire AI-fluent professionals for full-time, fractional, and project-based roles, and brings in domain experts to train and evaluate AI models across industries like healthcare, finance, and law.
Because that community spans a wide range of backgrounds and experience levels, the experts PowerToFly AI places and trains reflect the people the resulting AI is built to serve, reducing the risk of blind spots once it reaches production. PowerToFly AI is headquartered in New York, New York, and was founded in 2014.
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Job details
Location
Remote
Funding
Total raised
$37.5M
Last stage
Series B
Investors
What happens next.
No applications, no recruiter spam. Just the intro.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
I pitch you to the company
I write the intro, send it to the founder, and handle the back-and-forth.
A meeting lands on your calendar
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.