About the role
At Everlane, we believe that luxury should be as effortless as it is conscious. That’s why we partner with ethical factories, work with premium and sustainably sourced materials, and do our part to leave the industry cleaner than we found it. There's a lot more work to be done, and we're excited to be growing a team of motivated humans that are up for the challenge. This role is responsible for leading a team that embodies the Everlane ethos and delivers best-in-class store experience. You are most enthusiastic about the impact you have on someone’s experience while in our store. You foster a friendly, warm environment for people to thrive in. You enjoy being the host of a party, and a champion of our “Path To Yes” mentality. You are a leader who uses the brand and customer lens to guide your decisions in an effort to support the overall store experience. You are resourceful and a problem-solver - you find joy in searching for the answers. You demonstrate curiosity and enjoy learning and supporting all aspects of the business. You are goal-oriented and thrive on exceeding individual and team results while having fun doing it. You are a great communicator and work closely with your store leadership team to bolster team engagement, drive business results, and sharpen their business acumen. As a Floor Leader, you: Make timely and effective decisions that balance team goals and foster a customer-focused environment Create a sense of urgency in your team to achieve results and eliminate obstacles that affect performance Create a climate where people are motivated to do their best to help your store achieve its objectives Use a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses to have a greater contribution to your team Your day to day: Lead your team to ensure our service model comes to life in-store Zone, prioritize and delegate tasks for team members in zones based on the needs of the business Set goals for your team while coaching and motivating to drive results on the sales floor and provide in the moment feedback to team members Perform hourly reads and update
