Requirements

• 4 - 7+ years of customer-facing experience in Customer Success, Account Management, or Strategic Partnerships at a SaaS or enterprise software company
• Fluent in Portuguese and English; Spanish proficiency strongly preferred
• Proven track record of owning customer outcomes end-to-end — activation, adoption, retention, and expansion
• Experience managing a portfolio of enterprise accounts and navigating complex, multi-stakeholder environments
• Demonstrated ability to connect platform usage to business outcomes and articulate ROI to both business and executive audiences
• Strong facilitation skills — able to design and lead workshops, training sessions, and business reviews that move customers to action
• Exceptional communication and executive presence; can present with confidence at the C-suite level and translate complex concepts for diverse audiences
• Enough technical fluency to be credible with engineering stakeholders and collaborate effectively with technical teams

Preferred Qualifications

• Prior experience with AI, ML, or automation platforms in a customer-facing role
• Familiarity with agentic AI concepts, large language models (LLMs), or multi-agent frameworks
• Experience building champion networks, power user communities, or internal advocacy programs within enterprise accounts
• Deep knowledge of LATAM enterprise buying culture, regional regulatory environments, and market nuance
• Background in a high-growth startup or early-stage product company; comfortable operating with ambiguity and evolving processes
• Experience working cross-functionally with Product and Engineering to close customer feedback loops
• Proficiency with CRM and CS tooling

Who You Are

• Customer Obsessed: You treat every customer’s success as your own — you anticipate problems before they happen and take ownership of outcomes, not just activities:
• Builder Mindset: You don’t wait for customers to engage — you build the programs, communities, and frameworks that make engagement inevitable:
• Clear Communicator: You can walk a VP of Engineering through an architecture decision and a CMO through an ROI analysis — in Portuguese, Spanish, or English:
• AI-Curious: You follow the AI ecosystem closely, bring genuine curiosity to every customer conversation, and help customers see what’s possible with agentic AI:
• Collaborative: You thrive in cross-functional environments, share your playbook generously, and raise the bar for everyone around you:

Benefits

• Competitive salary and equity in a fast-growing AI infrastructure company
• Opportunity to work at the frontier of agentic AI with some of the most ambitious enterprise teams in the world
• Remote-friendly culture with flexible working arrangements
• Dedicated budget for learning, conferences, and professional development
• Access to cutting-edge LLM credits, tooling, and infrastructure
• Collaborative, low-ego team that moves fast and celebrates wins together

Apply

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